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Reference #: 22373829 Genesis10 is currently seeking an IT Support (SIS) Analyst II with our client located in Pittsburgh, PA . This is a 12-month contract position. This role pays $26/hour W2 based on experience.

Schedule: Monday-Friday, first shift hours. 40 hours/week. Start and end times are flexible. No mandatory OT.

Job Description:

Individuals in this job position perform work at the entry level within this job family. Site IT Support (SIS) Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes.

Responsibilities: Onsite Technology Support provides in-person assistance to employee end users including: Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Training users on use of new technology and software Performs pro-active monitoring of PPG's computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Participates in various IT projects working with internal and external teams. Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports

 Requirements: A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit. Strong interaction and interpersonal skills specifically listening, providing guidance, Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions. Follow company standards and apply policies consistently. Strong verbal communication skills, including the ability to document operations procedures A Fluency in English

 If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dent l, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Genesis10-74123698

Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran