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Reference #: 55204 Associate, People Service Delivery Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We're seeking a future team member for the role of Associate, People Service Delivery to join our People Service Delivery team. This role is located in Pittsburgh, PA - HYBRID (3 days in office). In this role, you'll make an impact in the following ways: This is the experienced level role serving as the front line for People Team related client support. The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions. Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance on use of HR systems & tools, Employee Self Service, Manager Direct Access, MyCareer, MyPerformance, MyLearning etc. Responds to inquiries related to People Team products, benefits, payroll, pensions, retirement savings etc. Guides clients on execution of complex People Team transactions or requests, completion of forms or documentation. To be successful in this role, we're seeking the following: No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience required. Bachelor's degree preferred. 2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Taleo, Saba or SuccessFactors. BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion, Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #LI-Hybrid

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.