Job Information
SHI Integration Center Team Manager in Piscataway, New Jersey
Job Summary
The Integration Center Team Manager manages a team of Integration Center Technicians by serving as a point of escalation and overseeing the team’s efficiency. The manager will act as a liaison between sales department and the Integration Center by delegating work to appropriate staff based on needs of the sales/customer request.
This position reports directly to the Integration Operations Manager and is performed in SHI's Piscataway, NJ Knox Integration Center location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
Run reports and track orders to determine workload for team
Manage projects to ensure standard Integration SLA's and customer SLA's are met
Review order to determine appropriate Integration Center Tech to complete task and delegate to staff
Reviewing day to day operations to determine best processes
Act as a liaison between teams and management to ensure all priority orders are expedited and provide communications on the projects, issues and order status
Complete employee performance evaluations, address personnel issues, and manage shifts
Assist Senior Management in interviewing, hiring decisions, and employee terminations
Establish and maintain effective working relationships during course of assignment to complete delivery
Convey technical information in a clear and concise fashion that is easily understood to communicate with sales and customer on orders
Keep up with professional and technical competencies as the industry changes
Qualifications
Associates Degree in Computer Science or relevant work experience required
Minimum 3 years’ experience managing/leading a technical team
Minimum 1-year project management experience
Required Skills
Ability to take initiative
Ability to manage small and large groups
Ability to work efficiently and effectively in a fast pace environment while meeting all deadlines
Ability to recognize workflow issues
Ability to complete tasks without management follow up
Proficient in Microsoft Office Word, Outlook, and Excel
Ability to communicate technical information clearly and effectively
Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications
Preferred Skills:
Strong understanding of SHI Integration Center Processes, Policies, and Procedures
Knowledge of AX
Additional Information
The estimated annual pay range for this position is $55,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Piscataway
Requisition ID 2024-17025
Approved Min (Total Target Comp) USD $55,000.00/Yr.
Approved Max (Total Target Comp) USD $90,000.00/Yr.
Compensation Structure Flat Base
Category Warehouse & Integration Center
SHI
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