![Military Spouse Connection mobile logo](https://dn9tckvz2rpxv.cloudfront.net/militaryspouseconnection.jobs/img/logo.png)
Job Information
Tennant Company Post Sales Specialist in Phoenix, Arizona
Post Sales Specialist
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
This business-to-business sales position is responsible for the sale of contract maintenance programs for Tennant Equipment. The position will also have responsibility for customer/operator training, Aftermarket Parts Sales, and partnering with the territory Account Managers. The ideal candidate will communicate effectively at all levels both internally and externally with customers. This position includes a base salary plus incentive as well as a company vehicle, cell phone, and laptop.
General Responsibilities
Pursue new service contracts and aftermarket business and develop key existing accounts in an assigned territory. Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
Conduct product training after delivery. Provide after sales support to maximize the customer experience for the life of the product
Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests
Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
Report directly into an Industrial Market Manager and provide updates on sales activities to the Industrial Director of Sales
Participate in training activities to enhance product knowledge and sales skills with the goal of advancement to other sales related positions in the future
Required Experience and Education:
Associates degree from an accredited college or university
Bachelor’s degree preferred
2+ years of business experience in technical sales, or a sales/service support role
Ability to effectively present and demonstrate products and services to a wide range of buying influences
Strong aptitude for presentations, demonstrations and training
Develop and maintain strong knowledge with existing company technology
Time management and prioritization: balance time between post sales follow up, new account development, demonstrations, and ongoing support
Strong organizational skills and attention to detail, conflict management, and aptitude to leverage various technologies to drive efficiencies
Effectively use technology to communicate, manage data, record and retrieve customer contacts, and access essential information about our business
Required Interpersonal and Behavioral Skills:In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:
Work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
Concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline oriented environment
Willingness to be flexible with time and adjust to a changing work environment
Build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
Use sound judgment and discretion in dealing with highly confidential information
Develop and demonstrate a thorough knowledge of the sales process
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.