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Job Summary:

The Level 1 Network Operations is responsible for monitoring network devices, triaging trouble tickets, and providing initial troubleshooting to ensure network stability and performance. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a fundamental understanding of network systems and protocols.

Key Responsibilities:

• Monitor Network Devices: Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.

• Triage Trouble Tickets: Receive and categorize trouble tickets based on priority and severity. Determine the appropriate course of action and escalate issues as needed.

• Initial Troubleshooting: Perform preliminary troubleshooting of network issues to identify and resolve problems. Utilize diagnostic tools to gather data and analyze network performance.

• Incident Response: Respond to network incidents promptly to minimize downtime and ensure quick resolution. Follow established incident response procedures.

• Documentation: Maintain detailed documentation of network issues, troubleshooting steps, and resolutions. Update network diagrams and inventory records as required.

• Communication: Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions. Provide clear and concise updates on ticket status.

• Collaboration: Work closely with Level 2 and Level 3 support teams to escalate complex issues and collaborate on problem resolution.

• Compliance: Adhere to company policies, industry regulations, and best practices for network operations and security.

Additional Skills & Qualifications:

• Availability: Willingness to work in shifts, including nights, weekends, and holidays as required.

Work Environment:

• Office-based position only

• Shift work may be required to ensure 24/7 network monitoring and support.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.