Job Information
TRIWEST HEALTHCARE ALLIANCE CORP IT Delivery Lead in PHOENIX, Arizona
We offer remote work opportunities (AK, AR, AZ, CA, *CO, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI and WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
The IT Delivery Lead will manage the delivery of IT projects and services. You will be responsible for planning, coordinating, and overseeing the execution of IT projects, ensuring that they meet the quality, scope, budget, and timeline requirements. You will also be the main point of contact for the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance. You will also be involved in SOWs, proposal writing, and contract negotiation. Collaborates with Project Managers and Scrum Masters (both IT and other departments), vendors and other partners who have accountabilities for project execution. Monitors cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the project/projects. Determines and coordinates the sharing of resources among their assigned projects to optimize outcomes. Interface with stakeholders, including external stakeholders. Functions as an advocate to support higher-level management priorities. Provides leadership, direction, and guidance to their teams and direct reports. Provide regular status updates to IT leadership.
Education and Experience
Required:
If supporting TRICARE contract, must be a U.S. Citizen If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation 7+ years of related and progressive experience combining IT delivery or support, solutions implementation, project management and team leadership 5+ years managing projects and/or project portfolios demonstrating experience in one or more project management processes: Agile/scrum master, Kanban, or waterfall Bachelor's degree in Computer Science, Business Administration or related field or equivalent experience Preferred:
Project Management Professional (PMP) certification 2+ years experience working with cloud Infrastructure and service delivery Familiarity with DevSecOps processes, toolsets and automated deployment best practices Familiarity with basic networking concepts and how they apply in cloud environments
Key Responsibilities
Lead and manage the delivery of IT projects and services for clients, ensuring that they meet the quality, scope, budget, and timeline requirements. Coordinate and communicate with the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance. Manage the project risks, issues, dependencies, and changes, and escalate them as needed. Ensure that the project deliverables are aligned with the client's expectations, requirements, and standards. Facilitate the project meetings, workshops, and reviews, and document the outcomes and action items. Provide coaching, mentoring, and support to the project team members, and foster a collaborative and positive work environment. Contribute to the business development, proposal writing, and contract negotiation activities. Stay updated with the latest IT trends, best practices, and technologies, and apply them to the project delivery Participate and/or lead large or complex technical projects Identify and remove roadblocks whenever possible to support the timely delivery of project tasks, governance standards, processes and metrics. Ensure projects/programs a e defined, tracked and communicated in a consistent and effective manner. Incorporate effective change and risk management controls.
Partner with IT and business leadership and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance). Direct project/program managers with business case development. Ensure projects within IT portfolios/programs are delivered on time, within budget, and within quality standards. Perform other program/project management duties as assigned. Regular and reliable attendance is required.
Competencies
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitm