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Job Title: Foreclosure AssistantJob Description

The Foreclosure Assistant is tasked with handling incoming calls from borrowers concerning their defaulted mortgages. This role demands excellent customer service skills to address and resolve issues effectively. The assistant will frequently utilize vendor-related software to manage cases and must ensure timely and accurate responses to all inquiries.

Hard Skills

• Prior foreclosure experience

• Servicing experience

• Basic understanding of escrow, tax, and insurance

Soft Skills

• Exceptional customer service

• Calm demeanor in stressful situations

• Effective communication with pleasant voice and proper grammar

Job Type

This is a Contract-to-Hire position with a duration of 3 Month(s).

Work Site

This is a fully on-site position in Phoenix, Arizona.

Work Environment

This role operates in a business casual environment from Monday to Friday, 8 am to 5 pm. The position is part of a small, family-owned company, mainly within the customer service department, which constitutes about 10-20% of the role's responsibilities. The Foreclosure Assistant will report to a direct supervisor.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.