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application specialist.

• phoenix , arizona (remote)

• posted 8 days ago

job details

summary

• $20 - $30 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1056645

job details

job summary:

The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of Republic's software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.

location: Phoenix, Arizona

job type: Contract

salary: $20 - 30 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Diagnoses and resolves software application issues of end users promptly and professionally.

Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.

Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.

May perform IT-related activities for projects to support company priorities.

Identifies and recommends system modifications to reduce user issues.

Fully documents each issue and resolution using the incident tracking system.

Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.

May document and provide input on processes and procedures for training IT team and end users.

Performs other job-related duties as assigned or apparent.

qualifications:

• Experience level: Experienced

• Minimum 3 years of experience

• Education: Bachelors

skills:

• Enterprise Application SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.