Military Spouse Connection Jobs

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS- Core Telephony

Location: Pennsylvania Hospital- 800 Spruce St

Hours: (must live reasonable distance from location) M-F, 8AM-4:30PM, In-Office

Senior Telecommunication Technician

The Senior Telecommunication Technician ensures a high-quality installation, maintenance, and operation/performance of the University of Pennsylvania Health System's telecommunications systems. This may include but not be limited to the support of convergence voice/data technologies, legacy communications equipment, communication circuits, cabling, and wireless technology such as mobile phones and pagers. The Senior Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through service request work orders and incident trouble calls. Support is often coordinated with internal departments and various telecommunications service partners and carriers. The Senior Telecommunications technician assists with maintaining critical corporate initiatives and business continuity strategies.

Accountabilities

• Performs installation of telephones and associated basic programming.

• Procures mobile devices for end users.

• After hours on call support participation.

• Ensures information system functionality meets all clinical and business requirements of the appropriate department and UPHS organization.

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED And 5+ years of experience in Voice and/or Data Networking or Mobile wireless Technology is required

or

• Associate's Degree Information Technology or related field and 4+ years of experience in Voice and/or Data Networking or Mobile wireless technology

or

• Bachelor's Degree Information Technology or related field and 4+ years of experience in Voice and/or Data Networking or Mobile wireless technology

Licenses, Registrations, and Certifications

Minimum Certifications, Registry and/or Licenses Preferred:

• Avaya Advanced Communication Manager Administration is preferred

Required Skills and Abilities

• COMMUNICATION: Demonstrated customer service skills

• COMMUNICATION: Demonstrated interpersonal/verbal and written communication skills

• Skilled in time management and prioritization

Telecommunication Technician

The Telecommunication Technician ensures a high-quality installation, maintenance, and operation/performance of the University of Pennsylvania Health System's telecommunications systems. This may include but not be limited to the support of convergence voice/data technologies, legacy communications equipment, communication circuits, cabling, and wireless technology such as mobile phones and pagers. The Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through service request work orders and incident trouble calls. Support is often coordinated with internal departments and various telecommunications service partners and carriers. The Telecommunications technician assists with maintaining critical corporate initiatives and business continuity strategies.

Accountabilities

• Performs installation of telephones and associated basic programming.

• Procures mobile devices for end users.

• After hours on call support participation.

• Ensures information system functionality meets all clinical and business requirements of the appropriate department and UPHS organization.

• Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

• Other duties as assigned to support the unit, department, entity, and health system organization.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED And 4+ years of experience in Voice and/or Data Networking or Mobile wireless Technology is required.

or

• Associate's Degree Information Technology or related field and 2+ years of experience in Voice and/or Data Networking or Mobile wireless technology

or

• Bachelor's Degree Information Technology or related field and 1+ years of experience in Voice and/or Data Networking or Mobile wireless technology

Licenses, Registrations, and Certifications

• Avaya Advanced Communication Manager Administration is preferred.

Required Skills and Abilities

• COMMUNICATION: Demonstrated customer service skills

• COMMUNICATION: Demonstrated interpersonal/verbal and written communication skills

• Skilled in time management and prioritization

• Attention to detail and documentation skills

• Ability to troubleshoot and communicate technical concepts which may involve identifying correcting, or escalating problems

• Ability to fulfill customer requests via ticketing system by ordering and gathering equipment, supplies and materials

• Ability to work independently and as part of a team

• Comprehensive telecommunications knowledge of voice networks and equipment. Experience and understanding with basic networking/telecommunications protocols and standards including DNS, DHCP, VPNs, WAN/LAN, TCP/IP,

• SIP, VoIP, ISDN/PRI

• Ability to use Microsoft Office suite of applications

• Healthcare environment experience

• Skilled in the support of Avaya communications equipment

Additional Information:

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 218165