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Reference #: 1009602 SHIFT:Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview This role is responsible for leadership of financial, administrative, operational, managerial, human resources and strategic planning activities and outcomes related to Gastroenterology, Hepatology and Nutrition. His/her responsibilities span all areas of the divisional, departmental and institutional missions, including administrative leadership for clinical care, teaching and research. This position works in conjunction with the Division Chief and Senior Administration in the Department and the Hospital. He/she takes an active and strategic leadership role in departmental and enterprise initiatives, ensuring alignment of goals and successful implementation. This position is also responsible for the oversight of outreach, revenue cycle and compliance initiatives and for all personnel matters related to Faculty, Fellows, Professional and Support Staff. This role involves an in-depth understanding of academic medicine, University policies and processes and faculty issues related to employment, recruitment, appointment, reappointment and promotion.

In a highly matrixed structure the Service Line Director's scope of accountability includes overseeing and understanding all relevant dimensions that are included in the defined service line. The Service Line Director is accountable, in conjunction with others, for strategic planning, operational planning, volume growth, program development, financial management, project implementation, people and culture development, common administrative functions and allied health operations, as appropriate. The position has a dotted line reporting structure to hospital operations in order to help align goals across the various departments, divisions, and hospital operations that comprise the service line.

What you will do Financial Management: Is accountable for financial operations, management of the operating budget, development of complex annual budgets and projections, creating, evaluating, and implementing the physician practice incentive plan, provision of variance reports and performance analysis, management of special purpose accounts and other budgets, development of capital budgets and management of grant and extramural funding in collaboration with Stokes. Conducts sophisticated and comprehensive financial analyses to support business decisions, revenue optimization, recruitment, strategic planning and more. Manages a complex portfolio of accounts/funding sources, inclusive of divisional, hospital, research, philanthropic, industry and endowed funding, partnering with colleagues in the Research Institute, Hospital Finance, Practice Finance, Development and the University. Operations: In conjunction with Division Chief, provides strategic direction and operational leadership for all initiatives and programs across the division. Helps create a culture of operational excellence th t supports divisional business strategies and upholds CHOP's mission, vision and core values enhancing the patient and family experience. Oversees and directs operations and continuous improvement in areas as varied as (but not limited to) access, financial counseling/insurance, outreach, referring physician communication/referrals, quality and patient safety initiatives, marketing/PR, research grant management, philanthropic activities, patient flow and clinical efficiency/optimization/care models, provider and staff efficiency and effectiveness, fellowship and other educational programs, regulatory compliance, and more. Responsible for analysis of, reporting of, and action planning for improvement based on data (process and outcome metrics, inclusive of patient, provider and staff experience/engagement data and more.) Responsible for development and implementation of annual divisional operating plan and metrics, and ensuring that individual faculty and staff goals align with this plan. Responsible for oversight of operations across numerous locations (may include outpatient, inpatient, ED, procedural areas, specialty care centers, partner hospitals and other health care/academic institution). Serves as point of contact for all Divisional and service line facilities requests, ranging from outpatient clinic relocations/ start-ups, administrative office renovations, inpatient facility coordination, and extensive involvement in major hospital construction endeavors both on Main Campus and/ or regional expansions. Human Resources: Directs new and on-going recruitment, orientation/on-boarding promotion and retention activities for staff in the division, including faculty, fellows and all non-MD staff, according to applicable CHOP and University policies. Responsible for selection, credentialing, productivity, compensation and benefits, training and approval of payroll processing for divisional staff. Enforces and assists in interpretation of CHOP and University Human Resources Policies and Procedures and compliance with mandatory activities. Leadership role in understanding and promoting/improving staff and provider engagement and wellbeing. Actively promotes and supports/ensures mentorship and career growth opportunities/activities for staff, trainees and faculty. Leadership role in defining faculty and staff goals and performance metrics for the year. Directs efforts to provide individuals with regular feedback on performance and operational metrics and develop improvement plans. Organizes and leads management team within division to ensure that faculty and staff (clinical, research, trainees, administrative) have access to information, resources, guidance and direction that they need. Strategic Planning: Working with Division Chief and relevant CHOP Departments, develops and maintains an understanding of the competitive marketplace for Divisional services. Identifies new opportunities for growth and threats to current market share, collecting and analyzing data to support findings, and develops strategic business plans for implementation of innovative new services/programs and new sites of service. Develops and oversees annual divisional operating plan to be in alignment with institutional and departmental strategic and enterprise/operating plans. Partners with external entities (University, other hospitals etc) to expand impact. Provides administrative leadership/oversight for divisional Frontier programs, Chair's Initiatives etc. Central and Hospital Activities: Participates in a variety of Departmental, Hospital and community service activities, commonly in leadership capacity. Activities can include serving on/leading departmental and hospital committees and project teams, active participation in/contributions to/leadership of team meetings and retreats. Participates in/leads presentations, abst