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Summary The incumbent will serve as a Program Specialist for the Corporal Michael J. Crescenz VA Medical Center and the VA Pittsburgh Healthcare System. The position resides in the Medicine Service and reports to the Chief of the Sleep Medicine Section. The primary goal of this position is to improve Veteran access to TeleSleep care by supporting the efficient operations of the VISN 04 Sleep Medicine Hub programs. Responsibilities As a Program Specialist, you will act independently to support the VISN 04 TeleSleep Program performing various duties that include, but are not limited to the following: Ensure timely completion of encounters including the resolution of unmatched or "orphaned" encounters. Serve as the liaison for communication about the TeleSleep program from outside VISN 04. Assists the VISN 04 TeleSleep Directors in preparing all VISN 04 presentations and webinars, and prepare for meetings with stakeholders at VACO, VISN and VAMC levels. Identify and communicate any unresolved problems to the national sleep stop code workgroup for evaluation. Serve as the primary patient advocate representative for the VISN TeleSleep Program. Ensure VISN and local Sleep SharePoints and Teams' sites have accurate and most up-to date resources available for all appropriate staff. Analyze TeleSleep data and identify trends/opportunities for improvement. Provide leadership with recommend action plans or adjustments necessary to achieve required objectives. Assure that all program activities are carried out in accordance with regulations and reports any concerns to the TeleSleep Directors. Create Telehealth Service Agreements to support program implementation which includes assisting in the complete documentation and updating for Telehealth Service Agreements (TSAs), Terms of Service (TOS), and support documentation. Coordinate administrative operation functions with the TeleSleep Clinical Directors. The incumbent supports the TeleSleep Clinical Directors for the development and support of the CVT, Store&Forward (SFT), and VVC programs. Track quality metrics and develops PI plans to address deficiencies. Responsible for expenditure of year end excess funds to purchase equipment. Works directly with logistics and contracting to acquire necessary equipment. The incumbent participates on committees serving as an SME providing direct guidance regarding TeleSleep technologies and virtual scheduling platforms. Inspection preparation for governing bodies, accreditation, and oversight entities. The incumbent plans, organizes, and carries through to completion analytical studies involving the substance of key TeleSleep program initiatives. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD026490 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/25/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Must have expert-level knowledge of Connected Care principles, policies, guidelines, clinical pathways, coding, and related data, since the major role of the position is functioning as key member of the VISN TeleSleep Program. Proven ability to navigate electronic resources and tools effectively such as the Telehealth Management Platform (TMP) to perform resource management, create/modify Telehealth Service Agreements (TSA), scheduling of telehealth appointments, etc. Proven ability to draft electronic documents and researching necessary components for developing multi-faceted programs (i.e., solicitation of equipment and training needs for parties involved, drafting Standard Operating Procedures and any other resources necessary to support program planning.) Mastery of advanced knowledge and professional experience in the principles and techniques of telehealth technologies which includes an in depth knowledge of CVT to Home/Mobile Solution programs through completion of training and experience, to assist TeleSleep Clinical Directors with program promotion, training sessions, support to new users, etc. Demonstration of skills and abilities to perform equipment inventory and equipment refresh/turn in processes. Proven organizational skills, writing abilities, and program understanding to create user guides, tip sheets, and other resources to compliment Connected Care programs and/or new equipment. Demonstration of skills and abilities to effectively monitor reports in VSSC and the VISN 4 Reports Center and perform necessary measures to resolve issues daily and report as necessary. Must be knowledgeable of appropriate VA policies, operating procedures, information flow, data structure and sources, prevailing clinical practices sufficient to evaluate and recommend adoption of new or enhanced approaches to delivering TeleSleep services. In-depth knowledge of operating systems used by patients in the Video-to-home technologies. Knowledge of legal, ethical, and clinical issues associated with video-based technology standard of care practices. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph. D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education heading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: Administration and Management Analytical Reasoning Applies Technology to Tasks Communications and Media Compliance Database Management Systems Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work will be primarily sedentary with some walking around and moving equipment within the administrative offices and clinics areas within the main medical center and community clinics. The work will be performed in an administrative office and the various clinics of the medical center that exposes the incumbent to the communicable diseases common of the client population. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.