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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for a variety of programs involving business reengineering efforts that support operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define current processes that support the Marketing, Provisioning, Customer Care and Technical Operations and defines the future state that will be enabled through technology. Works with moderate guidance in own area of knowledge. This role is in office. (Philadelphia, PA)

Job Description

Core Responsibilities

• Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.

• Develops scalable processes to support and benefit the Company's architecture vision.

• Deconstructs technical concepts and metrics to facilitate process development.

• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.

• Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.

• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.

• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.

• Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

• Data Governance

• Organized and host bi-weekly production meetings and governance review sessions with business stakeholders

• Gather and compile content for meetings based on latest change requests updates

• Proactively update all relevant tools (ex: Jira) with latest change request updates

• Assist other team members with closing action items to complete various production change requests

• Own various production change requests including: analyzing and defining clear business requirements, defining all necessary reference data, clarify open questions developers may have, and test requests to ensure it meets business requirements

• Proactively and continuously update all related content to ensure documentation remains current as the team processes various business requests

• Testing Support

• Build test plan based on scope of work planned for the release, focusing on product catalog impacts

• Define and execute test cases to ensure all business requirements are being met

• Proactively identify and document defects when the system isn’t performing according to the defined requirements

• Coordinate with testing teams to ensure catalog impacting features are being tested correctly throughout the system

• Serve as key liaison for testing teams, addressing and clarifying product catalog-related questions and issues

• Reference Data Definition

• Coordinate with developers to define the reference data that needs to be loaded into the system

• Gain comprehensive understanding of business requirements to accurately input data into product catalogs

• Work with cross-functional teams to maintain data consistency and synchronization across the system

• Validate all reference data looks accurate during testing cycle(s)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years