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Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

To enable our rapid growth, we are seeking an experienced, collaborative, support Systems Engineer Level 2 to

work within our Managed Services team.

This is a critical role to our success and would suit someone who can roll up their sleeves and deliver practical

outcomes and thrive in a fast-paced environment. To be successful, you will be a risk averse, proactive, forward

thinker and someone who thrives in building strong relationships with all stakeholders and loves connecting

with a broad range of people in roles across an organisation

Ideally, you will have experience with working as part of a support team or a Managed Services Provider.

As a Managed Services Systems Engineer Level 2, your role will be to provide technical support to our clients

maintaining the internal systems, providing support to end users when needed as well as to clients in their

private/public cloud and hybrid environments, ensuring contractual deliverables are met and SLAs attained.

Activities include supporting, transitioning to, developing, implementing, and testing cloud solutions, root

cause analysis.

As part of the Managed Services team, you will also work closely with your project side technical counterparts

and other IBM teams and drive consistency and repeatability in the automation process.

This role requires you to have a strong track record of getting things to 'done' and have a deep Cloud

Infrastructure background and coding experience while also ensuring all governing documentation is

maintained and administered throughout the course of your work.

Responsibilities

Technical

• Install, configure, migrate, deploy and support on-prem as well as cloud-based solutions

• Integrate solutions with other applications and platforms as required by client specifications

• Provide support to end users

• Perform ongoing routine application support and maintenance tasks as needed

• Perform script maintenance and updates due to changes in requirements or implementations.

• Build automated deployments using appropriate CI/CD tools and configuration management

technology

• Ensure that customer support documentation is constantly being written, improved and consistently

utilised

• Perform scripting and automation activities to improve operating efficiency

• Peer review of Requests for Change and other technical documentation for quality assurance

Client Interaction

• Build strong, solid, positive relationships with key client stakeholders building trust and respect

• Act as a trusted advisor to the client, taking ownership, driving to closure any issues or requests raised

by the client in a timely manner while ensuring the highest level of client satisfaction

• Participate in incident, problem, change and request fulfilment processes as required to complete

project outcomes

Required Technical and Professional Expertise

Experience and Qualifications

• Tertiary qualifications in IT and 5+ years industry experience

• Current or working towards certifications in Azure and/or AWS

• Platforms and IT Infrastructure experience

• Exposure to Infrastructure as Code, automation, system operations and monitoring 

• Exposure to DevOps IAC/CI/CD/ Pipeline toolsets & practises (E.g., Azure DevOps, Gitlabs, Terraform,

Jenkins, Ansible)

• Cloud Platform

• Automation

• Infrastructure

• Operating systems (Windows and Linux / Unix based)

• PaaS services

• Virtual networking concepts

• Experience with Microsoft Operating Systems and O365 products

• Familiarity and experience with ITSM tools (e.g. ServiceNow), monitoring and event aggregation tools

(e.g. PagerDuty, DataDog)

• Knowledge of scaled agile team environment and ITIL process

Preferred Technical and Professional Expertise

• Familiarity with software development life cycle to enable DevOps processes

• Familiarity with Azure and/or AWS based cloud infrastructure (IaaS)

• Familiarity with common CI/CD tool sets (e.g., Terraform, Jenkins, Ansible, Git Repositories, OpenShift)

• Familiarity with scripting and automation (e.g. PowerShell, Python)

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.