Job Information
Commonwealth of Pennsylvania Clerical Supervisor 2 (Local Government) - Lehigh County Children and Youth in Pennsylvania
Clerical Supervisor 2 (Local Government) - Lehigh County Children and Youth
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Clerical Supervisor 2 (Local Government) - Lehigh County Children and Youth
Salary
$49,317.00 Annually
Location
Lehigh County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-87113-L0006
Department
Local Government
Division
HS Lehigh Co Child Welfare Ser
Opening Date
06/21/2024
Closing Date
7/4/2024 11:59 PM Eastern
Job Code
L0006
Position Number
80005598
Union
SEIU
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88212739
Bureau / Division
HS Lehigh County Child Welfare Services
Worksite Address
17 S 7th Street
City
Allentown, Pennsylvania
Zip Code
18101
Contact Name
Danielle Guarna
Contact Phone
610.782.3171
Contact Email
danielleguarna@lehighcounty.org
Description
Benefits
Questions
THE POSITION
Do you excel in leadership skills and are ready to take the next step in your career? The Lehigh County Office of Children and Youth Services (OCYS) has a mission to protect children from abuse and neglect and strengthen families. Lehigh County currently has an open Clerical Supervisor 2 position. Come join our team and help us accomplish our goals by providing vital services to the residents of Lehigh County.
DESCRIPTION OF WORK
Within this role, you will supervise daily operations of agency clerical staff, including a Clerk Typist 3 who acts as a lead worker in the clerical unit and a Clerk Typist 3 who processes CPS ChildLine Reports. You will have the opportunity to monitor and approve timesheets, monitor main phone line operations, approve vacation requests, maintain electronic vacation log, and create weekly/bi-weekly Agency time sheets.
Work includes: assuring completeness of clerical team assignments, meeting with Casework Supervisors for assessment/feedback on a regular basis, completing probationary and annual performance evaluations, meeting with clerical staff on an as need basis to review workload and team functioning, and facilitating monthly clerical unit meetings.
The Incumbent in this role will:
Assign/monitor other miscellaneous clerical assignments.
Organize materials and set up formats and layouts of documents to be internally processed or passed on to another work area.
Prepare and explain instructions on processing methods and procedures to clerical staff and demonstrate operation of office machines.
Answer written inquiries relating to the status and operation of the section supervised.
Oversee OCYS section of Department of Human Services' High Density File Room including implementing systems for case record management, detailing issues related to case tracking and archiving.
Coordinate requests for other county office services - point of contact for agency staff.
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:30 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Supervisor 1; or
Two years of complex clerical work experience; or
Three years of moderately complex clerical work experience that included six months of clerical lead worker experience; or
Any equivalent experience and/or training which provided the required knowledges, skills, and abilities.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerical Supervisor 1 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time complex clerical work experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess six or more months of full-time clerical lead worker experience in the performance of moderately complex clerical work?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of full-time moderately complex clerical work experience do you possess?
3 years or more
2 to less than 3 years
1 to less than 2 years
Less than 1 year
None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
How much college coursework have you completed, in any field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
90 credits or more
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
10
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)
Yes
11
WORK BEHAVIOR 1 – DATA ENTRY
Perform activities such as reviewing and processing applications, entering data/information into systems, searching records, ordering supplies, etc. in accordance with Bureau policies and procedures to ensure accurate or timely provision of data; conducting random quality control checks to assess the completeness and accuracy of data entry; and correcting deficiencies and reporting substantial findings to management.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience ensuring accurate or timely provision of data; conducting random quality control checks to assess the completeness and accuracy of data entry; and correcting deficiencies and reporting substantial findings to management.
B. I have experience ensuring accurate or timely provision of data; and correcting deficiencies.
C. I have successfully completed college-level coursework related to bookkeeping, data entry, etc.
D. I have NO experience or training related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience ensuring accurate or timely provision of data
Your experience conducting quality control checks
Your experience correcting deficiencies or reporting findings to management
Your specific duties and responsibilities
13
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
14
WORK BEHAVIOR 2 – WRITTEN COMMUNICATION
Compose reports, letters, and other documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have independently composed reports, letters, and other documents. I was responsible for the final documents.
B. I have experience composing PORTIONS of reports; however, I was not responsible for the final version of the report. I have experience composing letters and other documents, and I was responsible for the final version of these documents.
C. I have successfully completed college-level coursework related to report writing, communications, etc.
D. I have NO experience or training related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The content of your correspondence (i.e. request for information, work processes, etc.)
Your responsibility for the final document
Your specific duties
16
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
17
WORK BEHAVIOR 3 – SUPERVISION
Provide full range of supervisory duties, which include planning, organizing, and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance and establishing performance standards; handling grievances and recommending decisions; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures. Provide instruction and guidance to staff on processing methods and procedures and train new staff.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience supervising subordinate staff, which included planning and assigning work to staff, approving leave, evaluating staff performance, interviewing and recommending selection of applicants, providing instruction and guidance to staff on methods and procedures, and training new staff.
B. I have experience as a lead worker, which included assigning or delegating work to staff, monitoring others' work for accuracy or timeliness, and training new staff.
C. I have successfully completed college-level coursework or formal training related to management, planning, delegation, etc.
D. I have NO experience or training related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.)
Your duties as a lead worker (assigning work, reviewing work, etc.)
Your specific responsibilities
19
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
20
WORK BEHAVIOR 4 – PROOFREAD DOCUMENTS
Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations; and arithmetic computations for calculating experience factors, project completion percentages, etc. are performed accurately. Examine and review the files, forms, documents, and records that have been processed by staff for completeness and accuracy.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience examining and reviewing files, forms, documents, or records processed by staff for completeness and accuracy; and proofreading varying types of materials for grammar, accurate calculations, and adherence to rules and regulations.
B. I have experience proofreading varying types of materials for grammar, accurate calculations, or adherence to rules and regulations.
C. I have successfully completed college-level coursework related to English composition, business writing, etc.
D. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of materials you have proofread or reviewed
Your specific duties and responsibilities
22
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov