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Description We are looking for a Customer Service Representative to join our team in the Paper/Packaging industry located in Parsippany, New Jersey, 07054, United States. As a Customer Service Representative, you will be responsible for managing customer requests, processing orders, and maintaining effective communication with customers. This role offers a contract to hire employment opportunity, providing a platform for the successful candidate to grow and develop within the company.

Responsibilities:

• Handling incoming customer requests and routing them to the appropriate personnel

• Responding to customer inquiries via various channels (email, phone, customer portal) in a professional and timely manner

• Creating and communicating quotes efficiently

• Processing customer orders, invoices, returns, and warranties through CRM/ERP and online customer portals

• Gathering customer information for submission into online systems and setting up initial customer accounts

• Assisting with supporting orders and deliveries in coordination with the parts warehouse and/or factories

• Updating customers on status changes for their orders that may impact expected and requested delivery dates

• Collaborating with other departments (field service, accounting, sales, etc.) to ensure smooth operations

• Supporting the department in achieving specified sales targets

• Assisting in the collection of outstanding invoices as assigned. Requirements • Possess a minimum of 2 years of experience in a customer service role, preferably in the Paper/Packaging industry.

• Proficient in answering inbound calls and managing inbound and outbound calls effectively.

• Experience in a call center environment, particularly in customer service.

• Ability to perform data entry tasks accurately and efficiently.

• Skilled in managing email correspondence and maintaining professionalism in written communication.

• Familiarity with Microsoft Excel and Microsoft Word.

• Experienced in order entry and ensuring accuracy in order details.

• Ability to schedule appointments effectively and in a timely manner.

• Strong customer service skills, with a focus on providing exceptional service and maintaining customer satisfaction.

• Ability to handle customer inquiries, complaints, and issues professionally and effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .