Job Information
CBN Secure Technologies Inc. Bilingual Customer Service Representative in Ottawa, Ontario
Internal Job Title: Bilingual Customer Service Representative
Job Type: Full-Time, 5.5 Month Contract (August 1 st , 2024 – January 15 th , 2025)
Location : 18 Auriga Drive, Ottawa
Work Model : On-Site
Compensation: $21-$24 Hourly
Position Summary
As a Bilingual Customer Service Representative in our BUMP (Digital Raffle Solutions) Business Development department, you will be responsible for supporting the operations of a high profile local charitable raffle through the provision of administrative functions and services related to the day-to-day operations of the digital raffle, sales inquiries/issues, and the generation of high-level reports.
Note - This is a 5.5 month contract position that may provide the opportunity to transition to full-time employment at the end of the contract term.
What We Can Offer You
Career: At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
Culture: Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.
What You Will Do
Support the management and operations of the raffle programs:
Ensure raffle compliance with regulatory requirements
Schedule and execute draws
Monitor sales queues
Fulfill & track ticket orders via e-mail & mail
Complete prize fulfillment
Answer, evaluate, and prioritize requests & incidents:
Handle incoming telephone, voicemail, email inquiries from customers
Consult user guides, technical manuals, and other documents to research and implement solutions for raffle purchasers
Escalate unresolvable issues in a timely manner
Generate reports for regulatory purposes with a focus on accuracy and deadlines:
Prepare and reconcile data
Weekly reports
Final reports
Qualifications
Knowledge and Experience
3+ years of customer service experience
Experience with a ticketing system is an asset, but not required
Knowledge of AGCO Charitable Gaming Regulations is an asset, but not required
Technical Skills
Windows Operating Systems
Internet Browser (Google Chrome, Microsoft Edge, Explorer)
Microsoft O365
Soft Skills and Characteristics
Communication
Interpersonal skills
Attention to detail
Mandatory Requirements
Fluency in English
Intermediate to advanced French (comprehension, verbal and written)
Security Clearance Requirements
No security clearance requirements
About Us
BUMP is the market leader in the delivery of digital raffle solutions for charities and not-for-profits and provides fundraising solutions and services with goal of maximizing charitable revenue. BUMP is division of Canadian Bank Note Company, Limited (CBN). To learn more, visit www.bumpcbn.com .
CBN designs and develops industry leading solutions for the following domains: Lottery and Charitable Gaming Border Security, Civil Identity, Driver Identification and Vehicle Information, and Currency and Excise Control. To learn more, visit www.cbnco.com .
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.