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Description:

The ideal Overnight Hotel Manager ensures a smooth operation during the night shift. The Overnight Hotel Manager responsibilities are as listed below but not limited to:

Checking Guests In and Out: The Overnight Hotel Manager is responsible for efficiently checking guests in and out, ensuring a seamless arrival and departure process.

Guest Inquiries and Complaints : They promptly respond to guest inquiries and address any complaints or concerns that arise during the night.

Managing Reservations and Room Assignments: The manager coordinates room assignments based on reservations and guest preferences.

Coordinating with Housekeeping and Maintenance Staff: They work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guests.

Safety and Security : The Overnight Hotel Manager ensures the safety and security of both guests and the hotel property.

Staff Management: The Overnight Hotel Manager will oversee the front desk personnel, security and overnight cleaning team.

Emergency Response : In case of emergencies, the manager responds promptly and provides necessary assistance.

Qualifications:

Experience:

· Prior experience in the hospitality industry is essential, preferably in a Front Office role.

· Strong customer service skills, communication, leadership, problem-solving, and flexibility are crucial for this role.

· Ability to work a flexible schedule including weekends and holidays

The Overnight Hotel Manager ensures every guest has a pleasant and safe stay, making it a vital position in the hospitality industry! If you feel this is the right fit for you, click below and apply to join our team!

Primary Location: US-FL-Orlando

Organization: Hyatt Regency Grand Cypress

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: ORL009688

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.