Job Information
Spectrum Enterprise Technical Support I, Spectrum Enterprise in Orlando, Florida
Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Enterprise, you can do that.
Spectrum Enterprise (https://enterprise.spectrum.com/about.html) provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
Maintain an accurate database and document complex technical issues for repair teams.
Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
Avoid future issues by investigating and identifying the root cause of issues.
Enhance the client experience through process reviews, analysis and recommendations.
Follow thislink (https://www.youtube.com/watch?v=yEE0-5R55PY) to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
Experience:Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
Education: Bachelors or associates degree in a technical field or equivalent experience.
Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
Skills:Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
Abilities:Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
Cisco or Juniper certification or equivalent.
Prior experience as an Enterprise Technical Support agent in the Enterprise Technical Support team in Spectrum Enterprise
What you can enjoy every day:
Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning Culture: Company support in obtaining technical certifications.
Dynamic Growth: Paid training and clearly defined paths to advance within the company.
Total Rewards:Comprehensive benefits that encourage a work-life balance (https://jobs.spectrum.com/compensation-and-benefits/) .
Apply now, connect a friend to this opportunity orsign up for job alerts (https://jobs.spectrum.com/) !
CRP101 2024-36053 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)
Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)