Military Spouse Connection Jobs

This opportunity offers a comprehensive and competitive compensation program, including Paid Time Off, Group Insurance, (Health, Dental, Vision, Life, ST/LTD), Leave Sharing, Retirement and Financial Benefits, (401k, Flex Spending Accounts), as well as Wellness Programs, Commuter Savings, Travel and Education Discounts, and more!

Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Job Summary

Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems. Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects. Performs capacity planning to predict usage trends for upcoming hardware/software needs. Makes recommendations to management for systems and supporting infrastructure purchases. Participates in assigned projects. Manage a team of Senior Systems Engineers. Coordinates and evaluates data circuit orders and reviews monthly billing for discrepancies.

Expected Contributions

• Manage a team of Network Architects with day-to-day and long-term tasks.

• Set priorities and goals for the team and individuals.

• Provide constructive feedback to team members.

• Provides Level II and Level III technical support and administration for network-based operating systems such as Cisco IOS, Juniper Junos, F5 load balancer, and Infoblox NIOS (8+ years of experience).

• Provides Level II and Level III technical support and administration for Routing and Switching (8+ years of experience).

• Provides Level II and Level III technical support and administration for network load balancing (8+ years of experience).

• Provides Level II and Level III technical support and administration for DNS and DHCP (8+ years of experience).

• Develop, define and create best practices processes for Network infrastructure, Data Circuit technologies and Wan design.

• Participate in a regular on-call rotation to provide 24/7 support.

• Works with all IT teams to develop solutions and provide knowledge domain expertise.

• Designs and administers security practices to meet various regulatory and policy requirements.

• Acts as subject matter expert for all Network.

• Acts as subject matter expert for all Load balancer related activities.

• Acts as subject matter expert for all DNS and DHCP related activities.

• Acts as subject matter expert for all Wireless, Circuit, and Wan designs.

• Resolve customer incidents and problems rapidly.

• Lead advanced troubleshooting efforts.

• Coordinate & participate service/support needs with vendors, technical support, application support, infrastructure support.

• Follow best practices for supported technology.

• Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.

• Develop documentation and train Level I technicians.

• Works within MVW change and release policies when implementing changes.

• Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for:

• Uptime

• Stability

• Performance

• Quality

• Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.

• Troubleshoots advanced problems within all areas of IT.

• Participates on projects requiring Networking solutions.

• Develop automation scripts and custom scripts for support, monitoring and metrics gathering.

• Assess risks and recommended enhancements or alternatives.

• Open, track and report on data circuit outages.

• Develop relationships with circuit providers for escalation paths.

• Asist with circuit orders and monthly billing reviews.

• Other duties as assigned.

Candidate Profile

Education

• BA/B S technology or related degree or equivalent technical certification and experience

Related Work Experience

• 8+ years work experience in a similar network engineering position

• 8+ years work experience in technical troubleshooting

• 8+ years managing a technical team.

• Prefer cisco or juniper certifications

Skills and Attributes

• Technical Infrastructure

• Technical Specialization Technical Integration Customer Service Orientation

• Global Orientation

• Project Management

• Analytical Ability

• Problem Definition and Resolution

• Creativity

• Communications (Listening, Persuasiveness, Oral, Written) Leadership (Impact, Involvement, Change Management)

• People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture