Job Information
Omak Casino Hotel Massage Therapist in Omak, Washington
Summary:
We are looking for outstanding individuals who can provide "wow client experience" through the delivery of our custom relaxation, therapeutic massage services and unique body treatments; educate clients on professional service and product recommendations.
Essential Functions:
- Greet guests and members in a professional and courteous manner.
- Designs a specific massage plan based on the client's needs after reviewing the client intake form with each guest.
- Complete accurate and legible client intake notes.
- Obtains client's informed consent for massage plan prior to beginning the massage.
- Provide relevant information about spa facilities and available services.
- Perform 50 minute (up to 120 minute if capable) quality massage session within their scope of training and utilizing draping protocols.
- Creates excellent experience for guests & members trough a present therapeutic touch and friendly attitude.
- Promotes the health and wellness benefits of massage specific to each client and recommends frequency.
- Increase occupancy through consistent delivery of service and product knowledge.
- Meet or exceeds set goals that include average ticket, pre-booking, product sales and retention.
- Safeguards client information and confidentiality.
- Executes professional boundaries and does not engage in dual relationships with clients.
- Maintains a professional clean appearance of self and clinic by wearing a clean and pressed uniform, following the table dressing & draping protocols and keeping the therapy room clean.
- Assist in supporting salon operations such as front desk, dispensary or spa support when necessary.
- Adheres to compliance regulations for all Federal, State, and local guidelines related to professional licensing, practices and procedures.
- Is detailed and able to multi-task effectively in order to accomplish various tasks throughout the day while keeping the guest experience in mind at all times.
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``` - Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
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``` - Provides a high standard of professionalism and guest service.
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``` - Performs other duties as assigned in order to promote the goals and objectives of the spa.
Knowledge, Skills, and Abilities (Minimum Qualifications):
- Technical college or certificate degree and state massage practitioner license.
- Previous spa experience or 150 clinical hours of massage required.
- Minimum of 60 hours of Deep Tissue training.
- Minimum of 12 months related experience and/or training.
- Must have the ability to read and comprehend simple instructions, short correspondence and memos.
- Must have adequate reasoning and critical thinking abilities to carry out simple instructions and carry out work duties.
- Must have excellent Client Relation Skills in order to answer routine questions and resolve issues.
- Ability to maintain company, employee and patron information confidentiality.
- Must be able to obtain a valid Tribal Gaming License.
- Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
Must be able to work flexible hours and days including holidays, weekends, and overtime.
Physical Demands / Work Environment:
Manual and finger dexterity as required to perform daily job duties.
Ability to frequently walk and/or stand for prolonged periods of time.
Ability to occasionally lift and/or move up to 35 pounds.
Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behav