Job Information
The Hertz Corporation Vehicle Control Rep - 1st Shift in Oklahoma City, Oklahoma
A Day in the Life:
The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.
The salary for this position is $20.00 per hour.
What You’ll Do:
Review and resolve overdue rental files in a timely manner within established guidelines.
Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
Research renter status, including contact methods.
Contact renter through phone and written communication (text, email, letters, etc).
Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize.
Work with Locations and Corporate Security to resolve contracts.
Assign vehicles to vendors, as appropriate.
Other responsibilities and projects as assigned.
What We’re Looking For:
Experience in customer service, collections, or a call center environment
Previous Car Rental experience, preferred
Moderate efficiency in MS Office, including Excel, Word, and Outlook
Ability to learns and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to work independently
Demonstrated attention to detail
Bilingual is a plus
Excellent organization, time management, investigation, and analytical skills
What You’ll Get:
Up to 40% off the base rate of any standard Hertz rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
The Hertz Corporation
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