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Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Technology

Target Openings

1

What Is the Opportunity?

Under general supervision, the Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance. This job does not lead others. May act as a team lead on small to medium sized initiatives. The Business Systems Analyst may provide limited coaching to less experienced analysts.

What Will You Do?

• Responsible for the success of the Requirements Definition Process for assigned work with general supervision.

• Elicit, analyze, specify and document business, system and implementation requirements.

• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.

• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.

• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.

• Ensure that requirements are understood and approved by all stakeholders.

• Manage requirement traceability and changes throughout the project lifecycle.

• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.

• Measures and tracks quality of business analysis work.

• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.

• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.

• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.

• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.

• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.

• Simultaneously support multiple initiatives as assigned.

• Perform other duties as assigned.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Typically has a Bachelor degree in Business, MIS or other related field

• Typically has a minimum of 3 years experience in business systems analysis or equivalent role.

• 5+ years experience developing and supporting business technology systems.

• Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.

• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.

• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.

• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.

• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.

• Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.

• Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).

• Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.

• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.

• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives

What is a Must Have?

• High school diploma or equivalent required.

• 3+ years experience developing and supporting business technology systems.

• 3+ years experience in business systems analysis or equivalent role.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.