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Application Engineer (AE)

Job Description

SUMMARY OF POSITION

This position is primarily responsible for the timely and accurate administration of Quotations and preparing detailed handovers of sales orders to the business. An AE is responsible for the generation of quotes, including specification review, adhering to legislation effecting the design and manufacturing, agreeing to favourable commercial terms & conditions, and following the company’s compliance procedures.

After an order is received, an AE is expected to work with the order entry team and prepare all the necessary handover documentation needed to pass the order to other functions such as Project Management, Engineering & Procurement.

This is a critical role in the organisations and high degree of accuracy is required with tight timelines and varying customer requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties include those listed below. The duties may be modified and/or other duties may be assigned, as necessary.

1) Review of customer specifications: determination of customers equipment needs from detailed customer specifications. 2) Equipment selection: a two fold process involving determination of the difficulty of the customer’s process requirement and then the mechanical sizing / engineering of an agitator to meet their need. 3) Quotations: providing a professional and well-structured proposal which clearly differentiates and establishes our equipment as the best choice for the client. 4) Costing and pricing: working up sell prices of standard and non-standard products. Discussion with the Sales Manager establishing any necessary discounting and pricing strategy. 6) Sourcing: sourcing and price negotiating of many buy-in components integral to the design of the agitator, on a job-by-job basis. For example, special items with a high degree of technical content. 7) Technical support: providing product knowledge and process knowledge support to the sales team and customers. This can involve troubleshooting, pre-sell features and benefits of the product, or technical sales assistance on current projects and training. 8) Additional Duties as requested.

PROBLEM SOLVING: The AE will be asked to assist on occasion the business

• Proper scheduling and monitoring of all key activities required to produce the sales order to customer’s level of satisfaction.

• Discrepancies arising from the manufacturing process which will not produce the desired end result in terms of order timeliness and / or quality.

• Customer complaint situations of varying types, primarily process and mechanical troubleshooting.

• Delivery problems with accessory equipment in conjunction with the customer’s desire for product.

• Research and justification of the mixer selection to achieve the customer’s process requirements. (ie. file research, test, evaluation, etc.)

  QUALIFICATIONS:

  Knowledge: Education University degree in Mechanical or Chemical Engineering. Minimum Skills

• Word, Excel, Windows

• Good English spoken and written essential

• Professional demeanour

• Technical ability - familiarity with various industrial processes

  • knowledge of fluid dynamics

  • solid mathematics skills

  • excellent interpersonal skills

    Experience: 3 to 5 years in a manufacturing environment

  Must reside in Brazil, state of São Paulo.