Job Information
Keystone Fire and Security Customer Service Dispatcher in North Wales, Pennsylvania
How we elevate YOUR career:
Joining Keystone comes with perks to support you in your personal and professional journey. We offer a variety of benefits to all of our employees:
This is a hybrid position - 3 days in the office
Medical, Dental, and Vision Coverage
Paid Time Off and Holidays
Competitive Pay
401K Match
Quarterly Bonuses
Company Computer
A day in the life of a Customer Service Dispatcher can look like this:
Coordinate and schedule all open work (work orders) by assigning technicians to complete work.
Maintain technician's schedules.
Coordinate territories to maximize technician's efficiency.
Schedule all Service Technician's and customer follow-up.
Promptly follow up on questions and problems.
Requirements:
High School Diploma or Equivalent
3-5 years of related experience
Regular and Timely Attendance
Ability to work independently with limited supervision.
Advanced proficiency in Microsoft Office, including Excel and Outlook
Demonstrate problem-solving skills.
Good communication skills (written and verbal). Able to interact with all levels being served.
Represent the company in a professional, credible manner in speech, written communications and appearance.
Able to adapt behavior to different people and situations. Be flexible by adjusting interpersonal approaches appropriate to the manager/employee.