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Veterinary Assistant, Receptionist

Location: North Vancouver, BC

Maternity leave coverage position

Lynn Valley Animal Hospital is currently recruiting for a customer service-focused Veterinary Assistant, Receptionist to join our team. This full-time, maternity leave position will offer the opportunity to continue employment beyond the term. It includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes in your role:

• Assist veterinary staff with various tasks and treatments

• Create a warm and welcoming environment for our patients and pet parents

• Create a positive, low-stress atmosphere for our clients and patients • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Compassion and nurturing attitude

• Ability to remain calm in stressful situations and to adapt to changing situations

• Efficient in carrying out assignments independently

• Takes initiative to complete tasks throughout the day

Additional responsibilities and qualities required for the role of Client Care Specialist include:

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love animals!

Compensation: $17.40 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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