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Career Opportunities: Service Operations Officer (29456)

Requisition ID 29456 - Posted - IAI Industrial Systems BV - SI - Central Issuance - Veldhoven (De Run) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - No Travel Required

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An amazing career opportunity for a Service Operations Officer !

Location : Veldhoven, the Netherlands

Who are we?

IAI industrial systems has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.

Join our team!

Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled Service Operations Officer and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you. If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.

By joining our team, you will be part of the Service department . This department is responsible for ensuring our systems at customers are operational and run smoothly, so our customers are able to run production. By means of regular in field maintenance, quick response to defects and reliable remote support, the team ensures our customers can continuously rely on our systems.

You support our success by:

• monitoring, maintaining and answering logistical, technical and commercial questions from customers via mail or the service telephone;

• collecting information from former deliveries, drawing packages, customer files and the quotation system;

• preparing, adjusting, processing and sending quotations based on information retrieved from our ERP system (ISAH);

• steering the administrative processing of orders and, the supervision of the process from tender to order;

• informing customers on delivery times and transport statuses, optimizing the sales process of spare parts, ensuring correct and timely processing of quotations and order data and, co-maintains the article database in terms of sales information;

• defining and registering complaints regarding defective parts, having defects analysed, having retuned parts repaired, assessing whether complaints fall under a guarantee provision and, coordinating this with the Service help desk.

  Your experience includes:

• You have minimally a secondary vocational educational degree and a strong affinity with technique. However, it is not necessary that you are a mechanic;

• We expect you to have a minimum of 10 years of working experience in a similar role;

• Experience with ERP systems is required, preferably ISAH;

• Excellent written and spoken Dutch and English is required, additional languages are a plus;

• You are located in the Netherlands.

  What we offer:

• Competitive salary and yearly profit distribution;

• Full-time employment (40 hours per week);

• Company defined contribution pension;

• Complete payment of occupational disability insurances by the employer;

• Home-work commuting allowance and working from home allowance;

• Possibility to participate in collective health insurances;

• Free fruit and soup in the canteen;

• Multiple teambuilding events organized throughout the year;

• Offering Dutch and English classes to improve your language skills;

• Possibility to take courses for your own professional and personal development;

• 32 leave days (if you promise to send us a postcard from your holiday destination);

• International career advancement opportunities.

  Ready to take this challenge?

  Then you should apply by sending us your resume and cover letter. Please take in mind that we require a certificate of conduct and that we perform reference checks upon hiring you. We are very excited to welcome you to our team!

  We are the ASSA ABLOY Group

  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

  As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.