Job Information
City of Norfolk, Virginia Case Manager III - Intake in Norfolk, Virginia
Case Manager III - Intake
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Case Manager III - Intake
Salary
$46,589.00 - $76,023.00 Annually
Location
VA 23513, VA
Job Type
Permanent Full-time
Job Number
12122
Department
Community Services Board
Division
Community Support Services
Opening Date
06/24/2024
Closing Date
7/4/2024 11:59 PM Eastern
Description
Benefits
Questions
Description
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.
The NCSB is seeking to hire a Case Manager III position in their Intake division. The Case Manager III primary duty is to provide care coordination services and clinical support for individuals awaiting enrollment to Norfolk Community Services Board (NCSB) mental health and substance abuse services or refer individuals to other community services should the NCSB not offer the appropriate services needed. The Care Coordinator will establish working relationships with community agencies and internal NCSB programs, reduce barriers for clients seeking mental health and substance abuse services, and guide individuals during the transition and enrollment into NCSB services.
Departmental Hiring Salary Range: $46,589- $53,577
Essential Functions
Essential functions include but are not limited to:
Monitor consumers awaiting enrollment to NCSB mental health and/or substance abuse services for physical and mental stability, overall wellness, and consumer satisfaction through consistent face-to-face encounters and ancillary contact by phone and mail with consumers. Will provide increased frequency of care coordination services when clinically indicated.
Assess consumers for suicidal or homicidal ideations, intent, and/or plan throughout care coordination activities and while consumers are awaiting enrollment to appropriate NCSB mental health and/or substance abuse services.
Provide crisis counseling and intervention and/or utilize emergency services as needed upon assessment of consumers for threat or harm to self-and/or others.
Link and refer consumers to NCSB interim services, community resources, community providers, community agencies, and other support while they await enrollment to NCSB mental health and/or substance abuse services. Examples include DSS, Social Security Administration, external substance abuse treatment centers, specialized non-profit organizations, medical or primary care providers, vocational training, supportive housing, homeless services, etc.
Provide practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc.
Education/Experience
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:
Three years of experience in mental health and/or substance abuse case management preferred.
Experience with care coordination and mental health systems/processes.
Preferred experience serving individuals with a serious or persistent mental illness, substance use disorder, or co-occurring disorders.
Must have at least two years of case management experience in a human service field related to adults.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
Must be certified or certifiable in Basic First Aid and CPR.
Must be registered or have the ability to be registered as a Qualified Mental Health Professional-Adult (QMHP-A) by the Virginia Department of Health Professions' Board of Counseling preferred.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
03
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
04
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Associate's Degree
Bachelor's Degree
Master's Degree or higher
05
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
Yes
No
06
Do you have a least at least two years of experience working with adults in mental health case management?
Yes
No
07
Do you have your QMHP-A?
Yes
No
08
Do you have a valid driver's license?
Yes
No
09
Please provide the name, email address, and phone number of your current or most recent supervisor
10
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
11
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Agency
City of Norfolk
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