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customer service representative.

• norcross , georgia

• posted may 10, 2024

job details

summary

• $18 - $18.32 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4532640

job details

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general.

salary: $18 - $18.32 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

● Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

● Prioritize and problem solve customer issues and concerns.

● Manage customer late lists, moving late jobs through the lab and communicating with customers.

● Perform other duties within the customer service department or other areas as assigned.

● Maintain a clean and organized work environment.

● Observe all company policies, rules, and safety practices.

Skills

• Basic Software Skills

• Interpersonal Sensitivity

• Customer Service

• Industry Representative

• Adapting to Change

• Typing Skills

• Basic Computer Skills

• Call Center Support

• Follow-up

• Active Listening

• Client Service

• CUSTOMER ORDERS/SALES

• Customer Relations

• Customer support

• Certified Financial Service Auditor

• Telephone Etiquette

• Empathy

• EHR/Epic

• ERP

• CRM

• Patient Support

• Customer Relationship Management

• EMR

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

RE

ryan eaton

• +1 602 200 3916 (tel:+1 602 200 3916)

• ryan.eaton@randstadusa.com