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About the Role:

Grade Level (for internal use):

05

The Team / The Business: S&P Global Business Services supports billing and collections for the S&P Global Divisions providing products and services worldwide to customers contracting with our organization. The Billing teams are responsible for processing new and renewal customer contracts and revisions on existing contracts to ensure alignment with correct Commercial Sales policies. The Credit and Collections team is responsible for the collection of accounts receivables. They carry out these responsibilities following established business procedures and policies designed to manage revenue and provide excellent customer service.

The Impact: This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.

What is in it for you: You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide.

Key Responsibilities – Client Financial Relations/Collections

• Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients

• Enforcing Policies and procedures related to collection activities and payment processing

• Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms

• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.

• Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment

• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders

• Assisting in the maintenance of customer contact information

• Training new Apprentices Sharing knowledge and understanding of processes and procedures

• Performing other related tasks as required

Key Responsibilities – Order Management/Billing

• Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.

• Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems “Salesforce” to provide an accurate invoice to clients for prompt payment

• Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services

• Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)

• Fulfill all audit requirements set forth by management.

• Performing other related tasks as required.

Qualifications:

• At least a bachelor's degree in any field or relevant discipline – Freshers only.

• Experience in Customer Service, Collections, or Billing roles is a plus but not required

• Candidates must have strong verbal and written English communication skills.

• Candidates will be required to perform in team and individual settings and will be working with global business partners

• Excellent problem-solving skills, attention to detail, goal oriented and high initiative attributes are competencies for success in this role

• A commitment to excellent customer service

• Basic knowledge of MS Office Suite products including Excel is a plus

• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

Job ID: 303242

Posted On: 2024-06-18

Location: Noida, Uttar Pradesh, India