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Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Process Associate - Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.

Your primary responsibilities include:

• Processing of Life and Annuity Insurance claims processing

• Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)

• Claims document validation, calculating benefit amount and releasing same to beneficiary.

• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls

• Meet productivity and quality targets on a daily, weekly, and monthly basis

• Render overtime whenever requested by the Supervisor including rest day

• Use expertise to evaluate the work of others and assist in process calibration

• Facilitate team huddles and teach-back sessions as scheduled

• Complete certification on identified process and developmental training

• Participate in functional and company-wide activities

• Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.

• Maintain key records like working files, email for reference and audit purpose

• Ability to handle basic day to day requirements of excel

• Handle own work in process and support team efforts to ensure that individual, team goals are met

• Identify process improvements and cost take out opportunities and drive those projects for closure.

Required Technical and Professional Expertise

• Graduate (except B.Tech, Technical Graduation & Law)

• Good Communication skills - English (both written & verbal)

• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.

• Basic Computer knowledge along with typing speed of 35 words/minute

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.

• Self-directed and ambitious achiever, Meeting targets effectively.

• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

About Business UnitSpartan Technology Services and Solutions Private Limited, a subsidiary of IBM, operates globally across 170 countries. It's a crucial part of IBM Business Process Operations, offering end-to-end services for policy renewal and query resolution in the insurance industry, with a strong commitment to data security and quality.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.