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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

The Center of Expertise (CoE) is not only a global team with locations all over the world, also the CoE North America (400 Employees) is a highly diverse team of colleagues with a large variety of cultural background. The key attitude of the team is: HELP. We are not only helping our customers with their challenges while designing, implementing and optimizing SAP Solutions, but we are also helping our internal colleagues when it comes to problem root cause analysis, knowledge transfer and finding information.

Most of our CoE colleagues go onsite to our customers on a regularly basis (but typically not full-time) to deliver Premium Engagement Services like SAP MaxAttention. However, your internship role is a dedicated backoffice role in the Newtown Square office (or at home during pandemic restrictions).

What youll do:

Position title: Service Delivery Excellence

Location: Newtown Square, Pennsylvania

Expected start date to end date: June 2024 for 6 Months (40 hrs / week)

In this role, youll:

The Service Delivery Excellence (SDE) Team manages the Premium Engagement delivery pipeline and acts as the single source of information on the Premium Engagement Service Delivery process across all regions globalliy.

The workload in the SDE Team continues to grow and requires additional support in order to achieve the highest level of efficiency. The main objective of this role is to support MaxAttention service deliveries in North America through Service Order Management. This includes evaluating and implementing suitable change requests and scoping service orders to ensure procedure compliance. The team collaborates with delivery organizations across the globe to facilitate resource staffing and delivery of scheduled services.

SDE Interns work alongside core team members and other rotational colleagues. They interface with workflows and multiple organizations across SAP, focusing on the Center of Expertise (CoE) and Premium Engagements (PE) teams. Interns are responsible for enforcing business rules and procedures, managing communication via the team inbox, implementing change requests into CRM service orders, coordinating international staffing of resources, reporting, documentation, data cleansing and more.

Your key tasks will be:

Enhance documentation (e.g. SDE JAM Page)

Maintain and update existing CRM service orders

Scan the VPR Inbox and assign tasks

Track and manage critical scheduling and staffing conversations

Evaluate incoming change requests, implement the necessary changes and determine next steps

Coordinate staffing procedures across global teams / organizations

Oversee the Team Inbox and distribute tasks among team members

Schedule meetings and take minutes/actions

Use Dashboards and SAP CRM to generate weekly backlog reporting

Analyze data in CRM (e.g. search for isolated service orders)

Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)

Review and validate service order configuration

Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement

Testing new Apps on the basis of test cases

Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement and simplification

Who you are:

Were looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

High sense of data quality

Strong teamwork and collaboration skills

Effective written and verbal communication skills

High organizational skills

Out-of-the-box and innovative thinker

Analyze and improve data quality and technical accuracy

Able to recognize key elements of data for transparent reporting and simple information design

Experienced in Microsoft Excel, Word, PowerPoint, SharePoint, MS Teams, Outlook

High level of personal responsibility and due diligence (i.e. following up on tasks)

Completion of Bachelor or Master in 2023 or 2024

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $15 - $62(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

Requisition ID: 394709| Work Area:Administration| Expected Travel: 0 - 10%| Career Status: Student| Employment Type: Intern| Additional Locations:#LI-Hybrid