Military Spouse Connection Jobs

Shift: Monday; Wednesday - Friday 5:30pm – 4:00AM ET

Location: Candidate must be within the state of Massachusetts

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

The Behavioral Health Consultant II is responsible for providing 24/7 Behavioral Health services to up to approximately 10 million lives.

How you will make an impact:

• For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis. Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.

• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.

• Provides linkage follow-up as directed to assure individual accessed services.

• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

• Provides telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).

• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

Minimum Requirements:

• Requires minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.

• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Preferred skills, capabilities, and experience:

• MA/MS preferred.