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Description

Re-imagine advertising with Amazon. Amazon Ads offers a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon owned and operated sites and on other high quality sites across the web. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising product with a relentless focus on the customer, you’ve come to the right place.

A strategically important part of our charter is to drive adoption across a portfolio of self-service, cost per click advertising products to enable head to tail advertisers to engage with customers in relevant ways. Our team is tasked with making it easy for prospective and current advertisers to increase visibility of their products and services, which also helps Amazon customers discover more selection—a win-win!

We are looking for an Operations Manager to join our promotions marketing team for Amazon Ads. In this role, you will own operational excellence for customer-facing promotional offers. You will be responsible for partnering with our advertiser success team to address customer contacts and escalations, distribute funds to qualifying advertisers, and creating and maintaining high quality processes.

The ideal candidate for this role is excited about driving operational improvements to improve the customer experience. You are detail-oriented and passionate about process improvement and documentation. You are analytical and operate from a customer-first perspective to understand customer journeys and barriers. To be successful you’ll need to be a strong communicator who can earn trust with key stakeholders across multiple teams. You have a relentless focus on using customer data and insights to deliver bar-raising experiences.

Key job responsibilities

Distribute funds to qualifying advertisers

Partner with the customer service team to resolve customer escalations

Develop and iterate on standard operating processes

Perform data analysis to uncover opportunities to improve processes and communications; share insights and recommendations with managers and partners

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA | Seattle, WA, USA

Basic Qualifications

• 2+ years of professional non-internship marketing experience

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

• Experience in a marketing role

Preferred Qualifications

• Knowledge of analytic tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,300/year in our lowest geographic market up to $116,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.