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Job Information
Fidelity Information Services Product Support Rep III in New York, New York
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Associate's DegreeTravel Percentage :
0%Job Description
About the team:
The FIS Tax Information Reporting Suite (formerly Wall Street Concepts) Team offers its clients years of industry knowledge and expertise in the field of IRS Regulatory Compliance. WSC is widely considered an industry authority in this area. FIS TIRS provides data enrichment and security product knowledge to the Banking and Brokerage Industry. Our Services are utilized by over 90% of the Brokerage industry. The team is dedicated and focused to meeting all our clients' IRS Regulatory needs. The work is challenging and rewarding with tight deadlines. FIS TIRS fosters a spirit of teamwork among the staff and it is a great learning environment. What you will be doing:
You will be working with internal groups such as IT, Development Teams and Product Owners as well as outside financial institutions.
* Coordinate with clients Tax Form production schedules
* Execute the necessary production processes to ensure accurate statement generation
* Assisting to implement new and optimized processes to improve the delivery of WSC services
* Learning about various financial instruments and their tax implications
* Learning about the IRS Regulatory obligations of bank and brokerage firms
* Assisting Clients with inquires and troubleshooting various production issues
* Identifying opportunities for clients to improve their Tax Form processes
* Consulting with clients on best practices, processes and procedures
* Fact-gathering liaison with other FIS functions and products
What you bring:
* Excellent customer service skills
* A strong "whatever it takes" work ethic
* Experience with transactional/customer research and related tools
* Excellent verbal and written communication skills
* Demonstrated analytical, organizational, interpersonal, team-building, problem-solving, decision-making, and conflict resolution
* Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment
* An Interest in learning about IRS Compliance and Financial Instruments
Added bonus if you have:
* Skill with using/writing SQL
* Advanced MS Office skill, especially Excel
* Project Scheduling Skills
.
Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly