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• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $87,000-97,000

Position Summary

Under the direction of the Senior Director for Administration and Operations, the College of Dental Medicine is searching for a detailed oriented and knowledgeable Predoctoral Clinical Manager to provide day-to-day operational oversight of Predoctoral DDS Teaching Clinic.

Responsibilities

The Predoctoral Clinical Manager will be responsible for, but not limited to:

• Oversee daily operations of predoctoral DDS teaching clinic. Manage staff coverage coordination, time-off and attendance, and schedule changes.
• Conduct daily assessment of check in and checkout processes. Review eligibility and insurance verification as needed. Knowledgeable on copays, coinsurance, and deductibles for commercial and governmental plans.
• Responsible for managing patient flow through the Predoctoral program and ensure that patients are seen in a timely manner.
• Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
• Communicates and explains new directives, policies, or procedures to staff; for major changes, meets with DDS operations staff to explain changes, answer questions, and maintain morale.
• Point of contact with escalated concerns brought on by patients, faculty, staff and students.
• Direct, trains, and supervises SIEU 1199 support staff in DDS clinics that will include: Dental Assistants, Dental Receptionist, etc.
• Ensures that office is staffed appropriately. Assist in recruitment, hiring, orientation, development, and performance management.
• Provide the Senior Director for Administration and Operations a monthly analysis of operational issues.
• Handle cash management along with all related check-in and check-out functions.
• Work with leadership team and external groups including facilities to assess equipment needs and purchasing.
• Provide leadership and Human Resources updates on staff concerns and labor relations issues. Work with Human Resources on disciplinary actions related staff matters and corrective action plans.
• Manage staff time and attendance tracking through Kronos. Escalate payroll related issues to Finance Manager as needed.
• Assure overall compliance of all internal and external regulatory requirements including infection control and environmental safety.
• Ensures appropriate policies and procedure are followed.
• Performs other tasks as assigned

Minimum Qualifications

Requires a bachelor's degree or equivalent in education, training and experience, plus four years of relevant experience. (Equivalency for no bachelor's degree is 10 years of related experience).

Preferred Qualifications

• Master's degree
• Experience working with EPIC

Other Requirements

• Experience working in union environments.
• Knowledge with Article 28 Medicaid Dental billing
• Effective leadership, organizational, and project management skills.
• Excellent communication and interpersonal abilities. Able to mentor staff and foster great working relationships with the team and other units.
• Strong analytical, communication (written and verbal) and interpersonal skills.
• Commitment to diversity, equity, and inclusion in higher education.
• Knowledge of healthcare regulations and compliance standards.
• Ability to work in a fast-paced and dynamic environment.
• Proven track record of handling sensitive information with the highest level of professionalism and confidentiality.
• Proficient in MS Office.
• Experience working with EMR Systems.