Job Information
Novitex Client Experience Floater in New York, New York
Flexibility: Being adaptable & comfortable with frequent travel and changing work environments. You should be able to quickly adjust to new locations, teams, and work processes. Strong Communication: Effective communication is essential as you interact with various teams, clients, and stakeholders. You should have excellent verbal & written communication skills to convey information clearly and professionally. Independence: You will work independently, self-motivation and the ability to work autonomously are crucial. You need to prioritize tasks, manage time effectively, and stay focused on your responsibilities while on the road. Interpersonal Skills: Building relationships and collaborating with diverse teams is important. You must have strong ability to work well with others, resolve conflicts, and maintain positive professional relationships. Adaptability: You should be able to adapt to new work environments, team dynamics, and job responsibilities. Ability to manage unexpected changes, disruptions, and uncertainties that may arise during your travel assignments. Also, should be comfortable with learning new tasks and processes and can quickly integrate into different work cultures. Professionalism: You will represent the organization, so you should always maintain your professionalism. This includes dressing appropriately, demonstrating excellent work ethic, and maintaining a cheerful outlook. Problem-solving: Floaters often encounter unexpected challenges and must be able to think critically and find solutions on the go. You should be resourceful, proactive, and able to manage difficult situations independently. Organizational Skills: As you move between distinct locations, you need to be highly organized. This includes managing travel arrangements, schedules, and planning efficiently ensuring smooth transitions between assignments. Cultural Awareness: Traveling throughout the country means encountering diverse cultures and working with diverse groups of people. You should be culturally sensitive, respectful, and open-minded to ensure effective communication and collaboration. These skills are essential for traveling around the country and will help you excel in the role while adapting to different work environments and challenges.
Customer Service Rep
About the Role:
As a Floater Customer Service Representative, you'll play a crucial role in providing on-site
support to various clients, stepping in as needed to ensure seamless operations across multiple
accounts. This dynamic position demands a self-motivated individual with a client-focused
mindset and the ability to thrive in a fast-paced environment. You'll be an integral part of our
diverse team, contributing your versatile skill set to support our continuous growth. With high
exposure to client-facing interactions, this role offers a unique opportunity for career
development and leadership potential
Essential Job Responsibilities:
? Fill in at multiple local accounts for employees on scheduled and unscheduled absences, ensuring uninterrupted workflow.
? Perform diverse duties including copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality, and records management.
? Lift heavy objects such as boxes, files, or paper when necessary to facilitate operational tasks.
? Maintain exceptional levels of customer care, fostering a friendly and cooperative atmosphere in all interactions.
? Demonstrate flexibility in meeting customer demands within a high-volume production environment.
? Adhere to business procedures and safety protocols to ensure smooth operations and compliance.
? Receive direction from supervisors or site managers and execute tasks accordingly.
? Maintain accurate logs and reporting documentation with meticulous attention to detail.
? Undertake any other duties as assigned to support operational efficiency.
? This role will require frequent travel to various job sites including the possibility of traveling out of state
Qualifications:
? Possession of a valid driver's license
? Ability to stand and/or walk for extended periods, with or without accommodations.
? Effective team player with excellent communication skills, both verbal and written.
? Competency in performing multiple functional tasks efficiently.
? Flexibility in work schedule, including availability for local and out-of-state travel as needed.
? Proficient computer/PC skills for tasks such as locating, compiling, and distributing requested files and maintaining productivity logs
? Minimum of 2 years of customer service-related experience required, with litigation copy experience considered a plus.
? 21 Years of Age or Older
? High School Diploma or equivalent GED
The pay range for this position is $18 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Minimum Salary: 18.00 Maximum Salary: 18.00 Salary Unit: Hourly