Job Information
FirstService Residential Community Manager in Natick, Massachusetts
Primary Responsibilities:
• Operational Management: Oversee and administer day-to-day operations of the
apartment management business, ensuring efficient management and high resident
satisfaction.
• Communication: Maintain regular, transparent communication
with community owners and other stakeholders to ensure alignment and
responsiveness to their needs.
Qualifications:
• Education: Bachelor’s degree in Business Administration, Real Estate, or related
field preferred.
• Experience: At least 3-5 years of experience in property management, with proven
success in managing multifamily residential properties.
• Skills: Strong leadership, financial acumen, and organizational skills. Excellent
communication and interpersonal skills are essential. A valid driver’s license is
required.
• Certifications: Property management certification is highly desirable or
commitment to professional development, aiming to obtain designations such as
CPM, PCAM, ARM, or AMS.
• Technical Skills: Proficiency in property management software and Microsoft
Office Suite. Experience with financial software and tenant management systems is
preferred.
Duties and Responsibilities:
General:
• Ensure adherence to company policies and procedures.
• Understand and enforce lease agreements, community rules, and the legal
requirements as per State laws.
• Provide exemplary customer service and maintain effective communication with
team members, residents, and property owners.
• Manage building systems and respond to after-hours emergencies.
• Prepare and submit regular reports to corporate and regional offices.
• Oversee office and maintenance staff, ensuring optimal performance and
compliance with standards.
Fiscal:
• Assist in the preparation of the annual budget and manage its daily implementation.
• Conduct financial management, record-keeping, and regular meetings with property
owners to discuss financial performance.
• Oversee leasing, rent collection, and the eviction process as necessary.
• Manage invoices, ensure timely payments, and oversee capital projects and property
improvements.
Physical:
• Develop and manage specifications for all community services such as landscaping,
snow removal, and trash collection.
• Conduct the bid process, evaluate proposals, and make recommendations to
property owners.
• Negotiate and manage community contracts with routine service providers.
• Conduct regular property inspections to ensure compliance with standards and
owner expectations.
Administration:
• Maintain all property files, records, and correspondence in accordance with
company standards and legal requirements.
• Coordinate activities with community professionals like attorneys and engineers.
• Ensure adequate insurance coverage and manage renter communications
effectively.
Community Relations:
• Keep the community informed about activities and updates using the property
management software.
• Respond promptly to resident inquiries and provide necessary assistance or
direction.
Physical Requirements:
• Capable of working extended hours, including evenings, weekends, and holidays as
necessary.
• Able to perform physical activities such as lifting up to 25 lbs, climbing stairs, and
maneuvering in confined spaces.
Environmental Requirements:
• Manage multiple tasks with frequent interruptions while maintaining effectiveness
under stress and in adversarial conditions.
Compensation:
•$70,000 - $75,000/ annually
Competitive salary based on experience.
• Comprehensive benefits package including health insurance, retirement plans, and
paid time off.
Disclaimer:
This job description is not exhaustive and may be adjusted according to business needs.
Management reserves the right to amend or assign other duties at any time.