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Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

DOT Administration

Job Summary:

Vanderbilt Health - Executive Search Team is conducting a national search for an Associate Operating Officer (AOO) Pediatric Ambulatory Clinics.

The Associate Operating Officer is a pivotal leadership role at Vanderbilt Children's Hospital Ambulatory Clinics. This position supports the Chief Operating Officer in ensuring operational excellence across all Pediatric clinic outpatient services. The role demands a dedicated focus on enhancing patient care delivery while optimizing clinic operations and administrative functions.

The Associate Operating Officer shall provide general management for the operations by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC. In partnership with the Associate Nursing Officer, will have strategic and operating authority for large and complex patient care systems. The AOO collaborates with the Medical and Nursing Leaders in the determination of functions and processes to achieve PCC goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in all PCC areas of responsibility. In keeping with policies and procedures of VUMC (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.

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Key Responsibilities:

• Lead high functioning teams in oversight of daily operations supporting various ambulatory clinics, ensuring alignment with hospital policies and standards to achieve the goals of the organization.

• Collaborate with clinical leaders to develop and implement strategies for service enhancement, patient satisfaction, and cost management.

• Oversee staff and operations, ensuring efficient patient flow and adherence to healthcare protocols.

• Facilitate communication between different departments to ensure coordinated care and operational efficiency.

• Implement and monitor compliance with healthcare regulations and safety standards to maintain accreditation and quality assurance.

• Facilitate the deployment of training programs for clinic staff to enhance skills and promote continuous education.

• Engage in strategic planning and execution to foster innovation and address the evolving healthcare needs of the community.

• Represent the Pediatric ambulatory clinics in hospital-wide initiatives and meetings.

• Develop and manage budgets, monitor spending, and implement financial controls to ensure resources are used effectively and within fiscal guidelines.

• Work closely with Pediatric Division Chiefs on clinic operations and efficiency.

• Ability to build and maintain shared leadership teams across the various pediatric specialties to include Division and Clinical Directors and Operation and clinical Managers and Directors and hold these teams accountable to achieving department and organizational goals.

• Create and lead venues for communication and shared decision making such as CHOC Huddles, Monthly Specialty Rounding Meetings, CHOC Operational Council, Directors Council.

• Mentor and leverage individual talents to improve operations CHOC Operations.

• Balance the sometimes competing Pediatric specific initiatives with the operational efficiencies of standardizing functions across the organization.

Skills and Competencies:

• Strong leadership skills and the ability to effectively manage teams across surgical, specialty, and primary care clinics in a fast-paced environment.

• Working knowledge of healthcare management systems and proficiency with Microsoft tools, including Teams, MS Office etc.

• Excellent communication and interpersonal skills, with a demonstrated ability to manage relationships with staff, physicians, and leaders in cross functional departments.

• Demonstrated strategic thinking - ability to see the big picture, set clear goals and facilitate teams in creating and implementing plans to achieve them .

• Demonstrated ability to make effective decisions under pressure.

• Demonstrated ability to adapt to changing circumstances and change course when necessary.

• Proven track record of building and leading high performing teams.

• Strong process improvement skills (6 Sigma black belt or equivalent preferred).

• Strong organizational and multi-tasking skills.

• Ability to think critically and solve problems collaboratively.

• Continued Professional growth keeping current and knowledgeable with changing Healthcare landscape and tools.

• Capacity to lead change management initiatives.

• Ability to prioritize tasks, manage deadlines, and allocate resources effectively and efficiently.

• Knowledge of healthcare regulations and accreditation standards.

• Patient and Family Centered focus.

Qualifications:

• Master’s Degree (Business Administration, Healthcare Administration or related field)

• Minimum of 10 years experience in healthcare management, particularly in Ambulatory Care

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Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

• Organizational Impact: Establishes function strategies with direct impact on the function results.* Problem Solving/ Complexity of work: Directs the resolution of numerous strategic issues that affect own function and the broader organization.* Breadth of Knowledge: Applies in-depth business knowledge across multiple areas of the business. * Team Interaction: Leads a function serving the organization at large.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services : - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance .Ensuring High Quality : - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

10 years

Education:

Master's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled