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The strategic Platform and Customer Team (PACT) aims to integrate the functions of customer engagement and platform improvement into a centralized team. The team focuses on developing engineering relationships with critical customers through PM engagement and hands-on technical assistance, while also driving platform enhancements based on customer-reported issues (CRIs). The goal is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for critical workloads.

As a Senior Technical Program Manager you will engage with customers, acting as their General Contractor across Azure Core, and becoming their engineering point of contact. You’ll have the opportunity to lead technical architecture discussions with customers with the support of PACT and service owner developers. You will be responsible for both the customer engineering relationship and executive communication with Azure Core leadership.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead technical discussions with customers, partnering with Platform and Customer Team (PACT) developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer’s expectations, as well as identifying risks and proposing data-based mitigations.

• Generate a joint roadmaps for both Microsoft and customer engineering teams, track progress, develop staging and implementation plan and manage overall governance of customer engagements.

• Triage incoming requests for code with/deploy with engagements for their customers, defining scope, entry and exit criteria. Work with PACT Devlopment Leadership Team (LT) to determine if there is developer bandwidth for specific code with/deploy with engagements.

• Prepare content for executive syncs between PACT customers and Azure Core LT executive sponsors. For major customer commitments, communicate and track go/no go decision with Azure Core XLT.

• Drive continuous improvements to the platform by tracking customer-reported issues (CRIs), identifying patterns across customers and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

• 2+ years of experience working directly with customers in technical projects and understand their business and technical needs and priorities.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis,

• OR product development

• OR equivalent experience.

• 6+ years of experience managing cross-functional and/or cross-team projects.

• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

• Experience with Microsoft Azure, AWS, or GCP is highly desired.

• Effective communicator, and can present to audiences in a clear and effective manner, at various levels of technical depth (from a CxO to a developer).

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay .

Microsoft will accept applications for the role until July 10, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .