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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Join our Security Customer Success Unit at Microsoft, a dynamic team dedicated to ensuring the security and success of our customers. As a Security Consumption and Usage Excellence Strategy Specialist , you will play a pivotal role in shaping our field execution strategies and driving customer success in a rapidly evolving cybersecurity landscape.

Be part of a team that values innovation, agility, and a commitment to customer obsession. Embrace the opportunity to make a difference and grow your career with us.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.

Responsibilities

• Lead and execute Field Consumption Strategy projects, providing structure and guidance to ensure successful outcomes.

• Foster cross-functional joint planning and maintain key relationships with internal teams such as Sales, Finance, Marketing, Global Partner Success and other departments working towards enabling customers to adopt Microsoft Security solutions.

• Provide insights and updates to assist sales and partner teams in driving the sales business forward.

• Contribute to field landing strategies and drive programs and process adoption within specific territories.

• Synthesize findings into insights to inform go-to-market objectives and develop recommendations for future growth opportunities.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) .

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field

o OR equivalent experience.

• 3+ years experience in Near Term Strategy (1-2 years out) into execution at scale in a large matrix organization, Management Consulting, or Finance.

Additional or Preferred Qualification

• Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience

o OR equivalent experience.

• Proficient analytical thinking, business analysis, and problem-solving skills.

• Competent communicator, negotiation, and stakeholder management abilities.

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 2, 2024.

#CES #GCS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .