Job Information
Washington County Library Services Assistant II (On-Call) in Multiple Locations, Minnesota
Library Services Assistant II (On-Call)
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Library Services Assistant II (On-Call)
Salary
$22.50 - $30.65 Hourly
Location
Multiple Locations, MN
Job Type
Temporary
Job Number
24-00106
Department
Library
Opening Date
06/25/2024
Closing Date
7/7/2024 11:59 PM Central
Description
Benefits
Questions
JOB SPECIFICS
Washington County Library is seeking experienced library service professionals to serve as temporary, on-call Library Services Assistants. The people who fill these positions will serve as substitutes providing exceptional customer service and contributing to making our library a welcoming and inclusive environment for all. Responsibilities include greeting customers (in person, virtually, and by phone), welcoming new customers when they register for a library card, assisting library users with circulation services, and utilizing digital literacy skills to help customers with their computer, gadget, or printing needs. The successful candidates may also assist with programs, serve as the person-in-charge, and assist volunteers when needed.
DESIRABLE EXPERIENCE:
One (1) year experience as a library services assistant.
Experience working with cultural groups other than your own.
One (1) year experience assisting and troubleshooting technology with the public.
SELECTION TECHNIQUE: Y our training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.
HOURS / DAYS: Shifts are offered on an on-call basis and include day, evening, and weekend hours at various locations.
ANTICIPATED HIRING RATE: $22.50 Hourly
E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify_Participation_Poster_Eng_Es.pdf) (Download PDF reader) (https://get.adobe.com/reader/) (Download PDF reader) (https://get.adobe.com/reader/) (Download PDF reader) (https://get.adobe.com/reader/)
Right to work Poster (Download PDF reader) (https://get.adobe.com/reader/) (Download PDF reader) (https://get.adobe.com/reader/) (Download PDF reader) (https://get.adobe.com/reader/)
JOB SUMMARY
The Library Services Assistant II provides customer service, contributes to the efficient day-to-day operations of the library, and performs a variety of financial transactions. The Library Services Assistant II is distinguished from the Library Services Assistant I by programming, training, and volunteer coordination duties, and high-level responsibilities at the branch level.
EMPLOYMENT CRITERIA
MINIMUM QUALIFICATIONS: This position requires a high school diploma or equivalent and three years of paid work experience that includes at least one year of customer service and one year using computers and software applications.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional traits necessary to perform this job.
Promote a diverse, culturally competent, and respectful workplace
Demonstrate knowledge of library services
Demonstrate knowledge of filing and sorting systems
Demonstrate skills in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners
Demonstrate skills in accurate fee collections
Demonstrate skills in software programs used by the library
Demonstrate skills in accuracy and thoroughness when entering data in the computer system
Demonstrate ability to follow library policies and procedures
Demonstrate ability to approach others in a tactful manner
Demonstrate ability to manage difficult or emotional customer situations
Demonstrate ability to maintain confidentiality
DUTIES & RESPONSIBILITIES
Provide customer service:
Explain basic policies, procedures, and services such as mobile apps, requesting items, privacy of customer information, activities in the building, etc.
Respond to all requests for library services in person or by telephone
Register new customers and resolve problems with current customer accounts
Provide self-checkout, computer, printer, and copier services information and instruction
Troubleshoot technical issues
Check out library materials
Follow procedures to ensure a safe and secure environment for both customers and staff
Contact customers by telephone and email regarding missing materials, hold requests, inquiries and other customer needs and concerns
Assess and determine customer needs and appropriate resources
Contribute to efficient day-to-day library operations:
Prepare the library building and equipment for opening and closing; check all systems and building areas to ensure safety, security and functioning of equipment
Complete library card registration processes for new accounts
Pack and unpack delivery bins
Process and distribute daily deliveries, new materials received, interlibrary loan materials, and mail
Assist with a variety of tasks to maintain the condition of materials in the collections
Remove and return books that do not belong to Washington County Library
Shelve library materials and ensure shelving order
Maintain displays and replenish giveaway materials
Order and receive supplies
Locate requested materials and file as appropriate
Monitor and use automated materials handling systems
Maintain self-check-out machines
Produce a variety of statistical reports
Assist librarians with program planning
Present programs developed with librarians to patrons of all ages
Introduce speakers and performers at programs and events
Assist with training material development and staff training
Coordinate and train volunteers
Serve as person in charge
Perform financial transactions:
Assess condition of returned materials and determine if damage fees apply
Place charges for lost materials fees and collect on customers' accounts
Resolve problems with customers' fees and other charges
Collect printing and photocopying fees
Reconcile daily financial transactions and weekly revenue reports
Perform other duties as assigned
WORK ENVIRONMENT
Work performed is physical in nature, and typically performed within a library. Lifting requirement of up to 25 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, cash register, photocopier, printer and scanner.
Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details.
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/SHR/2022/Employee_Benefits.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.
For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .
For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .
01
This position requires a high school diploma or equivalent and three years of paid work experience that includes at least one year of customer service and one year using computers and software applications. Please indicate below whether you possess these minimum qualifications:
Yes
No
02
If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)
03
How many year(s) of experience do you have as a library services assistant?
1 year
2-3 years
4+ years
None
04
If you indicated to having experience in the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)
05
Do you have experience working with cultural groups other than your own?
Yes
No
06
If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)
07
How many year(s) of experience do you have assisting and troubleshooting technology with the public?
1 year
2-3 years
4+ years
None
08
If you indicated to having experience in the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)
09
Washington County Libraries has multiple locations, please indicate any locations you are able to work:
Forest Lake
Mahtomedi
Lake Elmo
Lakeland
Oakdale
Woodbury
Cottage Grove
None of these locations
Required Question
Agency
Washington County (MN)
Address
14949 62nd Street North Stillwater, Minnesota, 55082
Phone
651-430-6081
Website
http://www.co.washington.mn.us
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