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We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits , including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days , sick days as necessary , and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning , training and development , and much more...

POSITION OVERVIEW

We are looking for passionate candidates to join a multidisciplinary squad responsible for the evolution and maintenance of BDC’s Enterprise Service Management applications. As a Software Engineering Specialist, you will analyze, design, develop, secure, and maintain high-quality software (ServiceNow) to meet business and customer needs in an agile (scrum or Kanban) environment.

CHALLENGES TO BE MET

• Develop a global understanding of bdc Enterprise Service Management (ServiceNow) including, but not limited to, IT Service Management, Procurement, Accounts Payable and Real-Estate & Facilities Management. Familiarize yourself with the short- and long-term business needs and guide stakeholders by offering them alternative solutions and bringing them awareness of the constraints of a complex system.

• Participate in all phases of the Secure Software Development Life Cycle (SSDLC)

• Design and implement technical solutions that conform both to customer requirements and established software development standards.

• Deploy & maintain out-of-the-box modules, develop and evolve custom scoped applications running on the ServiceNow Platform.

• Manage deployment of code between environments and coordinate releases to production according to internal change management procedure

• Provide technical expertise for the management of all tiers of the application including Workflow Design (Flow Designer), Business Rules/UI Policies, Database Design and Management.

• Demonstrate technical leadership, stay up to date on technology evolution in the market and identify opportunities of improvement in existing technology on a continuous basis.

WHAT WE ARE LOOKING FOR

Professional & Educational Experience

• Minimum 5 years’ experience as a ServiceNow Developer/Administrator, developing and maintaining secure and efficient solutions. Experience in functional analysis and requirements gathering is a plus.

• A degree in computer science, engineering, or relevant field  

Minimal competencies / Essential skills

• Knowledge of a variety of Out-of-the-box ServiceNow Modules including, but not limited to, ITSM/ITOM & Workplace Service Delivery.

• Certification in or equivalent knowledge of ITIL practices.

• Knowledge of business processes pertaining to procurement, accounts payable and contract management activities, including lease management.

• Excellent analysis, documentation and problem-solving skills.

• Bilingual and excellent written and spoken competencies

• Experience designing, documenting, developing, securing, and consuming APIs using technologies such as REST or SOAP.

• Professionalism, thoroughness, attention to detail and strong work ethic

• Integrity, honesty and transparency

Complementary skills

• Mastery of programming best practices.

• Excellent practical knowledge of Microsoft Azure DevOps

• Practical experience with agile software development (Scrum, Kanban)

• Experience upgrading ServiceNow application and Tools

Technology Stack:

• ServiceNow Platform (including Flow Designer)

• Javascript,

• APIs (REST, SOAP)

• Angular

• HTML

• CSS

• Case management in ServiceNow and work management in Azure DevOps

Other

• Work in hybrid mode – 2 days/week at head office

• Work in matrix model

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers , we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca .

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank.

That’s why we are banking at another level.