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“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

The Campus Operations Manager will perform distribution operations duties involving cross-functional teams focused on delivery of the distribution program. Oversees the planning and controls the flow of materials, products, services and related systems information from point of origin to point of delivery. Areas of responsibility include but are not limited to supply chain services, inventory control, or critical parts availability, material handling, third-party warehousing and shipping/receiving activities. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals 

• Identify issues that may impact customer satisfaction and work to improve the customer experience

• Manage day-to-day operational aspects of the campus

• Serve as main campus POC to support customer queries and problems for daily operations and escalations

• Drive alignment and prioritization of initiatives and projects and escalate risk of delays with operations

• Advising on cost-saving projects and recommending best practices 

• Manage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performance

• Developing mitigation strategies for inventory and logistics impacts

• Support streamlining replenishment orders from WH to DC

• Support the model of logistics strategy during implementation and beyond Inventory management 

• Manage open items & blockages relating to floor utilization, packaging, and inventory management

• Monitor order/ticket backlog to identify potential problem orders and initiate corrective actions

• Work with planners and PM’s and create plans to support on time delivery

• Work with support teams to create awareness of new projects and highlight key actions

• Monitor subcontractor performance to agreed SLO’s, communicating risk and priority shifts 

• Troubleshoot and resolve WMS technical issues 

• Analyze late orders and provide root cause analysis

• Responsible for GUTS ticket/Buganizer routing and resolution and timely communications

• Review and update SOPS with 3PL partners and customers to establish process improvements

• Build and present executive ready presentations and written reports to major stakeholders

• Generate dashboards to communicate warehouse performance metrics and insights to stakeholders

• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processes

  ●    Bachelor's degree in business, Operations Management, related field or equivalent experience

  ●    5 years logistics, supply chain, large scale warehouse operations or related experience 

  ●    Experience and knowledge of SAP/WMS systems

  ●    Strong analytical skills and proficiency in data analysis

  ●    Excellent customer service skills, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

  ●    Risk sensitive, recognizes when problems arise or are likely to arise 

  ●    Knowledge of project management methodologies and experience in coordinating multiple projects simultaneously

  ●    Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing

  ●    A proactive and results-oriented mindset, with a commitment to continuous learning and improvement

  ●    Ability to work independently and as part of a cross-functional team

• French language professional proficiency preferred

• English language professional proficiency preferred