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Entry Level Service Technician

Great opportunity for High School or College Grads who are looking for a long-term career with growth potential!

We are looking for a customer service focused individual with a great attitude and passion for technology.

Is this you?

In this position you would have the opportunity to learn the following;

• Perform Smarthands work – set up of laptops, configuring IP, workstation set up, wiring cleanup, installation and configuration of retail label printers, Access Point installation.

• Prepare and pre-stage printers and multifunctional devices.

• Respond to assigned service calls at customer locations.

• Perform preventative maintenance procedures at customer locations.

• Identify and escalate issues requiring additional support based on a defined workflow to Helpdesk, Technical specialist, or team leader.

• Maintain a positive relationship with customers through effective and consistent communication and technical support.

Why Ricoh:

• Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solution.

• In this role you will be provided a company vehicle and cell phone. You would also be eligible for bonus program.

• Ricoh offers well-rounded benefits; tuition reimbursement; time off programs; RRSP matching; and a great team of people to work with.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.