Job Information
CenterPoint Energy Materials Services Representative in Minneapolis, Minnesota
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary Provides quality, prompt and accurate problem resolution and solutions to customers regarding billing, credit and other energy or product related inquiry. Responds to customers who are initiating or terminating gas service, processes billing changes and negotiates payment arrangements to meet the business and customer needs. Promotes and sells Home Service Plus (HSP) products and services, billing options and other utility services utilizing solution based customer service approach. Essential Functions Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner. Provides superior customer service and value by providing customers with prompt 1-call solutions, effective communication, courtesy, caring and by meeting our commitments. Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions. Determines appropriateness of service disconnection or reconnection with seriously delinquent accounts. Exercises professional and ethical judgment in dealing with involved, complex or difficult customer situations during telephone transactions. Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow up by completing appropriate records and documentation. Maintains current knowledge of Company systems, policies, procedures, reporting and other information to profile customer needs and ensure customer satisfaction. Reviews various error conditions and completes prompt corrective actions to ensure that data base information is current and meets business and customer need. Promotes, informs and sells customers utility and HSP products and services offered through various marketing programs and initiatives. Focuses on achieving monthly individual and team sales and unit goals. Keeps current on company information regarding HSP product pricing, rates, tariffs and other general knowledge regarding energy and utility products. Education Description Requires a high school education or the equivalent knowledge of English, basic mathematics (add, subtract, multiply, divide and calculate fractions and/or percentages) grammar and punctuation. Experience Requires one (1) year of customer contact experience. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type:Full Time Posting Start Date: 05/31/2024 Posting End Date: 06/01/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.