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Job Description

JOB DESCRIPTION

Insight Global is seeking a Field Service Customer Support Engineer with the ability to ensure optimum operational performance for hardware related to 3D Printers installed at the customers' site. The individual is expected to deliver technical service to customers including installation, relocation, repair, and preventative maintenance.

JOB RESPONSIBILITIES:

 · Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.

 · Comprehend and analyze unique customer configurations, including materials and software employed.

 · Assess customers' proficiency, capability, and willingness to perform self-maintenance.

 · Execute preventive maintenance tasks as directed by the Service Manager.

 · Understanding of the financial implications of system failures for customers.

 · Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges.

 · Requires exceptional interpersonal and communication skills

 · Insight into how customers utilize the product to tailor service accordingly.

 · Awareness of specific customer requirements to enhance service delivery.

 · Understanding of the financial implications of system failures for customers.

 · Travel required, reliable transportation, valid driver's license and clean driving record.

 · Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk.

 · Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins

 · Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

REQUIREMENTS:

 · High school required

 · 2+ years related experience in troubleshooting, configuration, installation and repair of electronic systems

 · Solid knowledge of electro/mechanical device repair

 · Must be proficient in MS Office

 · Moderate physical activity required

Strong communication skills, Customer Support experience PLUSSES:

Veteran

Experience with 3D printers null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.