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• Seeking an Engineering/Aftermarket Service Administrator, Coordinator or Assistant Project Manager to provide industry-leading service for large industrial motors, generators, and turbines to our customers worldwide. Engineering support role for engineered Services, including customer interfacing for business development, quotations, scheduling, and financial control.

• Support both internal and external customers, as well as partners, to maintain good financial outcomes for the company.

Responsibilities:

• Utilize SAP (ERP system) for custom engineering projects

• Resolve service or invoicing inquiries - over the phone and email

• Effectively and promote strong customer relationships.

• Interface directly with customers to develop new business, gather job scope information, create quotations, and schedule services for field technicians, project managers, engineers and designers.

• Create and transmit work packages for service teams that include the scheduled dates and scope of work, and effectively communicate the customer’s criteria for success.

• Interface with factory on project deadlines / milestones

• Ask for and review daily field service updates and final field service reports and transmit to the customer

• Drive a lean culture within the service organization, streamlining processes and continuously improving the service workflow.

• Administer field service jobs as needed, including:

• Creating cost breakdowns for service jobs

• Monitoring open field service jobs and initiating the invoicing process by creating orders in SAP

• Auditing and confirming external service providers’ time sheets and third-party cost breakdowns

• Creating purchase requisitions for external service providers and submitting them for approval after cost breakdowns have been audited

• Using data analytics to monitor service quoting and invoicing activities, providing feedback and suggestions for improvement to management

• Resolving invoice disputes with customers and/or finance as needed.

• Answer aftermarket emergency calls 1x/month

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.