Job Information
VERSITI MILWAUKEE Team Lead Contact Center in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Team Lead Contact Center Job Locations US-WI-Milwaukee ID 2024-10313 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Contact Center Supervisors/Mangers, this role will provide guidance, coaching, and assistance to the department associates while demonstrating the organization\'s core values and leading by example. Responsibilities also include routine Contact Center duties, such as donor recruitment of existing donors through any of the contact center channels. In addition, the role will execute data entry to keep donor profiles updated, reach out to other departments to find solutions, and ensure that policies, procedures, and protocols established for the organization and the department are followed. A Contact Center Team Lead is expected to be flexible and excel at a variety of roles and responsibilities. Team Leads act as a staff liaison and backup to management when Manager/Supervisors are not available. Responsibilities Demonstrates Versiti core values and displays the highest level of customer service to internal/external customers Responsible for all channel assignments as well as special event needs, which includes special appeals related to general shortage, community crisis, blood type need, etc. Recruits donors by promoting the opportunity to donate with Versiti Blood Centers Makes reminder phone calls to donors regarding appointments set for media and or special event drives. Interprets reports to accurately communicate results to staff Performs administrative/clerical duties, as assigned, in order to complete tasks related to the department\'s operation... For full info follow application link. We embrace and encourage diversity in our workforce. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We participate in eVerify. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are a tobacco/smoke-free workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F48EBB4DE96E4E6B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.