Job Information
Linnaeus Veterinary Receptionist in Milnthorpe, United Kingdom
We have an exciting opportunity for a Client Care Assistant to join our friendly team here at Kentdale Referrals. This is a full time permanent role working 40h a week, hours between 8am-7pm Monday to Friday and 1 in 3 Saturdays.
As a member of the Client Care team you will provide an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and Hospital Director.
Our Client Care tea should create the image and the first impression of our business, remaining calm, courteous and professional at all times. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
JOB SUMMARY
The Client Care Assistant is a pivotal role, taking responsibility for ensuring pet owners, referring vets, and colleagues receive the very highest levels of customer service and administrative support.
The Client Care Assistant, will be responsible for ensuring client, referring veterinary practices, and patients receive a professional and specialist service throughout their time with us.
The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.
Key responsibilities
Manage and deal with appointment bookings in a professional and efficient manner
Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
Support the reception team with a range of administrative duties
Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
Show awareness of financial control within the practice and follow up with clients for outstanding payments
Be happy to discuss financial issues with clients if needs be
Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
Maintain the highest professional and ethical standards
Deal with any client complaints using the Kentdale Referrals Complaints Process
Make sure communication is to a high standard with referring vets and colleagues
Ensure that a high standard of client care is maintained at all times within the team
Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.
Skills Knowledge and Experience
Essential:
A proactive attitude
Adapt well to learning a new system if no previous experience
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Works well within a team and be a positive member of the team
Ability to work at a fast working pace under pressure
Professional approach to work
Excellent administration, organisational and time management skills with excellent attention to detail
Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme.
About Us
Kentdale is a specialist orthopaedic and spinal referral practice, based in Milnthorpe, Cumbria. It majors in orthopaedics but also offers additional services in soft tissue, neurology and physiotherapy. Established in 2011, Kentdale has built its reputation as a high-quality referral service in the North West and West Yorkshire.
Closing date for applications is Friday 21st June 2024. For further information on the role please contact talent acquisition member sofia.thackray@linnaeusgroup.co.uk