Job Information
University of Miami Patient Navigator in Miami, Florida
Current Employees:
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The SCCC department is seeking a Patient Navigator who facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.
Department Specific Functions
My Wellness Check (MWC) Navigator Role:
- Provides individualized assistance to patients, families, and caregivers to help overcome health
care system barriers and facilitate informed decisions in a culturally competent manner while
ensuring population-specific care to patients involved in the My Wellness Check Initiative
(MWC)—an electronic health-record based (EHR) systematic distress screening, symptom
monitoring and management tool.
Serves as main point of contact and communication for patients both remotely or in-person.
Builds strong relationships with cancer survivors in order to help these patients stay engaged in
medical care and adherence to completing their My Wellness Check assessment.
- Commits to removing the patient’s barriers to care by identifying critical resources for them,
helping them navigate through the patient portal, health care services and systems, and
promoting patient health.
- Works closely with the My Wellness Check and Cancer Survivorship Program Teams to support
training and administrative efforts while building professional relationships with clinic care
teams and cancer support services which may include doctors, nurses, and other clinical staff to
support positive patient-health outcomes.
- Provides surveillance and monitoring of the MWC patient-facing interface and will provide daily
reports to the My Wellness Check Team.
- Supports the continuous evaluation of MWC via development, tracking and reporting of MWC
patient satisfaction surveys.
- Reports to the Administrative Director of Clinical Programs and Director for Cancer Survivorship
Program at Sylvester.
- Proficient Oral and Written Communication in English and Spanish Preferred.
II. My Wellness Check (MWC) Navigator Role Specifics:
Identifies and assesses assigned MWC patients to facilitate MyChart account activation and evaluates MWC assessment completion on daily basis and documents said items on daily report.
Remote patient communication includes but is not limited to: phone calls to all MWC patients with inactivated MyChart account and unopened or incomplete MWC assessments and provide instructions for activation of MyChart account and navigation of patient portal to locate MWC assessments. May communicate with designated family member or caregiver to assist patient in this process.
In-clinic in-person patient communication includes but is not limited to: identifying patients with inactivated MyChart account and unopened or incomplete MWC assessments and provide instructions for activation of MyChart account and navigation of patient portal to locate MWC assessments. May communicate with designated family member or caregiver to assist patient in this process.
All patient correspondence must be carried out using basic oncology-specific knowledge ensuring cultural sensitivity, compliance with all regulatory patient privacy guidelines (i.e.
HIPAA), patient age and sensitivity during patient treatments-- while creating a nurturing, compassionate environment, building rapport, providing support and directing to appropriate avenues of support as needed.
Provides daily report with documentation of patient communication, conversation and instructions provided.
Uses best practices for patient communication and care.
In-clinic visits include but is not limited to: observing patient in-clinic workflow at all satellite locations, update workflow diagram in manuals and training guides as needed, liaise with providers, nurses and other healthcare professionals related to My Wellness Check.
Provides surveillance and monitoring of the MWC patient-facing interface and will provide daily reports to the MWC Team including identification of any IT issues and patient-reported issues encountered.
Provide support for the continuous evaluation and optimization of MWC via development,
tracking and reporting of MWC patient satisfaction surveys.
Plans, prioritizes, and adjusts assignments to accomplish goals; seeks assistance when needed.
Prepares and organizes patient call reports at least 48 hours in advance.
Adapts to changing work demands and environment.
Provides clerical and administrative support for MWC in-service and trainings.
Provides concise and constructive feedback when needed.
Must be fully knowledgeable of the MWC Initiative to serve as a liaison to providers, nurses and
other healthcare professionals.
Adheres to University and unit-level policies and procedures and safeguards University assets.
. Proficient Oral and Written Communication in English and Spanish Preferred.
III. KSA/Core Competencies:
Excellent patient experience/communication skills.
Ability to effortlessly build patient rapport.
Basic oncology-specific knowledge.
Cultural sensitivity.
Compliance with all regulatory patient privacy guidelines (i.e. HIPAA).
Compassionate.
Goal-driven.
Ability to recognize, analyze, and solve a variety of problems.
Ability to maintain and grow effective interpersonal and professional relationships.
Ability to communicate effectively in both oral and written form.
Excellent attention to detail and organizational skills.
Education Requirements (Essential Requirements):
- High School diploma or equivalent
Work Experience Requirements (Essential Requirements):
- Three (3) years relevant experience. Experience in a medical office or hospital preferred.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
#LI-YC1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H5
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.